Job Description
The Audio Visual Manager provides and manages all services used to deliver information technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting and basic lighting for different types of meetings and events.
Salary: Up to £55,000
Audio Visual Managers work collaboratively to deliver an excellent meeting, conference, and workday experience. They oversee AV Specialists in supporting/executing customer needs and help manage, train and lead specialists in personal, technical and career development/training. The person in this role also works collaboratively with our sales and production teams to ensure seamless execution for our clients.
REQUIREMENTS:
● 4+ years of experience in managing IT and AV equipment, as well as computer software systems
● Proven experience in leadership roles, including leading team members
● Customer service or hospitality experience preferred
● Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio
mixers, wireless microphone systems, seamless video switchers, and projectors/displays
● Understanding of Crestron control and hardware endpoints
● Basic knowledge of data networking principles, architecture, and applications
● Experience in the basic installation, configuration, operation, and administration of operating
systems, applications, and hardware for Macs, PCs, LANs, and servers.
● Ability to lead and manage team members effectively, collaborating with internal and external
clients
● Familiarity with CRM applications
Physical Requirements
● Flexible, long, and weekend hours sometimes required
● Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance
● Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
● Ability to stand, sit, or walk for an extended period of time
● Ability to climb and work on a ladder for lengthy periods of time
Equipment & Technical Qualifications
● Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
● Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
● Lighting: Up lights, GOBOs, Basic dimming
● IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecs
● Control: Familiarity with Crestron control systems and associated hardware
The Audio Visual Manager is responsible for Operations Management:
● Provide ad-hoc troubleshooting and assistance to customers of all technology competency
level
● Management/troubleshooting of AV equipment, including but not limited to audio, video,
lighting, computer networking systems and hardware; both in-house and client systems
● Coordinate with clients in advance to pre-program and ensure all their technological requirements are seamlessly in place for their arrival
● Provide consultative support to technology sales for client programs
● Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings
● Provide genuine, anticipatory customer service by establishing good working relationships with team members and vendors
● Attend planning and pre-production meetings
● Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.
● Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations
● Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs
● Collaborate with the sales and planning team to gain a comprehensive understanding of the client's experience with our company prior to the start of their meeting or event
● Thoroughly prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with our company's standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry
dynamics
● Assist in any areas of daily operation
● Responsible for Training & Development
● Assist with developing a positive employee relations climate, including employee engagement, motivation and coaching
● Participate in collaborative project efforts with both the technology team and other departments
● Participate in employee appraisals
● Mentor AV Specialists to provide a consistent level of customer service
Interview and hire prospective candidates for all positions in the department, Well-versed in the latest developments in the event industry and audio-visual trends to meet the demands of corporate conferencing seamlessly
Review and stay current on all departmental SOPs on a quarterly basis
The Audio Visual Manager will be responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, and contributing to monthly and quarterly operations reports in conjunction with the location General Manager.
● Review P&L/General Ledger reports for department/location ensuring accuracy
● Approve and submit vendor invoices to Accounts Payable in a timely fashion
● Participate in annual budgeting process for team member’s location
● Maintain and uphold our company's cultural standards
● Perform other duties as requested by management