Kingdom Services Group have an excellent opportunity for an experienced IT Business Systems Analyst to join our IT Department.
Hours: 40 hours per week, Monday to Friday 09:00 - 17:00.
Salary: £40,000.00 Per Annum.
Where: Our Head Office, Newton-le-Willows WA12 area.
What's in it for you?
* Access to advanced / early pay scheme.
* Death in Service Insurance Scheme.
* Free uniform.
* Free equipment.
* Free colleague app - links to huge benefits, mental health & wellbeing support and much more.
* Free on-site parking.
* Community social value days (available at Line Managers discretion and in line with CSVD policy).
* Weekly recognition and reward scheme.
* Refer a friend monetary scheme (terms and conditions apply).
* Award winning team and supportive work environment.
What the role is
Below is not an exhaustive list and any other reasonable and fair role relevant tasks may be added:
Who We’re Looking For
Do you have a knack for making tech work better for people? We’re searching for an IT Business Analyst who’s ready to take charge of our business applications, keeping them sharp, user-friendly, and in line with the needs of the Kingdom Group.
If you’re a proactive problem-solver who can lead configuration, drive improvement, and create real change, we’d love to meet you!
What You’ll Be Doing
* Lead Change Management & Configuration: Own the configuration of our business apps, ensuring they align with what the business and end-users really need. You’ll oversee changes that make these tools more effective for everyone.
* Collaborate with Users: Work closely with end-users to develop and refine requirements for change—translating feedback into functional updates that improve processes.
* Drive Efficiency Improvements: Leverage the power of our existing systems to streamline business processes and make daily tasks easier.
* Design New Solutions: Develop and implement requirements for new applications to adapt to our changing business landscape.
* Document Everything: Keep application documentation clear, accurate, and up-to-date so everyone’s on the same page.
* Ensure Compliance: Ensure all software and systems comply with industry standards, including Cyber Essentials and ISO 27001 certifications.
* Build Strong Vendor Relationships: Work with 3rd-party vendors, resellers, and support teams to manage changes, troubleshoot, and resolve issues efficiently.
Who You Are
* People-Centered Communicator: You’re comfortable working with both senior stakeholders and end-users, able to explain technical details in a way everyone understands.
* Analytical & Logical Thinker: You have a sharp eye for detail and can logically break down complex issues, finding solutions that stick.
* Technical & Organized: With strong project management skills and technical knowledge, you keep projects on track, solving issues proactively and prioritizing effectively.
* Natural Problem-Solver: You love a challenge and can adapt your approach to handle both the big picture and the finer details.
* Relationship Builder: Skilled at building partnerships with vendors and stakeholders alike to ensure seamless, user-focused support for our IT applications.
What You’ll Bring
* Proven experience as an IT Business Analyst (or similar role) with a strong background in business applications.
* Hands-on technical knowledge in configuration management.
* Solid project management and business process improvement experience.
* Ability to communicate effectively with technical and non-technical audiences.
If this sounds like you and you’d like to begin your journey with Kingdom Services Group, please apply now!
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