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Residence Supervisor - Vita Student, Exeter
Client:
Vita Group
Location:
Exeter, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
b756a011d4ed
Job Views:
7
Posted:
04.04.2025
Expiry Date:
19.05.2025
Job Description:
Salary: £26,000 per annum
Working Pattern: This role requires 5x 9 hour shifts each week plus 30 minutes for lunch each day. You will be required to work 1 weekend out of 4 on a rotating basis with colleagues.
About Vita Student: Our next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We are seeking a dynamic and organised Supervisor to support with the day-to-day operations of our residential property and ensure a safe, welcoming environment for all residents.
Play a critical role within the day-to-day operations of Vita Student. The position provides daily support to our management team, customer service team, maintenance operations and housekeeping; ensuring the building, its services, amenities and colleagues are working together to achieve the high standards the Vita brand prides itself on.
* Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management.
* Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
* Create an atmosphere centred on delivering first class service.
* Maintain strong knowledge of company products and services, offering support and information to team members.
* Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.
* Connect with customers and develop strong relationships to encourage a strong Vita Student community.
* Audit and oversee operational practices and make suggestions for improvements to the management team.
* Work with the management team to set and evaluate operations, logistics, projects and overall strategic goals.
Who we want to join our team
Vita Student delivers a luxury, all-encompassing residential experience to our students. Our aim is to guarantee the best customer service to all residents 24 hours a day, 7 days a week. As this is a supervisory role, we are looking for someone who has experience of supporting colleagues across multi-functioning teams, providing support and guidance where required.
Professional Experience
* An experienced customer service professional, well-versed in delivering premium experiences to residents & guests.
* Experience in a Supervisory / Team Leadership role, supporting, mentoring, and guiding colleagues.
* A hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
* Technologically astute, familiar with various technology systems and software.
Personal Characteristics
* Ability to deliver a diverse and equal approach to colleagues and residents in a multi-cultural environment.
* Excellent communication skills; English is the primary spoken language, multi-lingual skills are a plus.
* Strong organisational and leadership qualities with an ability to remain calm under pressure.
* A strong team player with a passion for working with people and customers.
* Possess high personal standards and attention to detail.
* Highly self-motivated and flexible.
* Adaptable, creative & positive.
* Resilient, with an ability to navigate unexpected situations effectively.
* Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
* Flexibility to work during bank holidays and festive periods as required.
Why work for us
Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:
* Holidays: 22 days paid holiday, rising each year up to 25 days (pro rata).
* Bank Holidays: 8 paid holidays (England & Wales Bank Holidays) (pro rata).
* Your Birthday: We insist that our employees take their birthday off work to celebrate.
* Perkbox: Access to a Perkbox account for lifestyle perks.
* Royal London Pension: Contribution of 3% of salary to your pension pot, in addition to 5% employee contribution.
* Parties & Events: Annual parties and events to celebrate success.
* Recognition Programmes: Various recognition schemes for employees.
* Career Development: Comprehensive onboarding and development programmes.
* 24/7 Employee Assistance: Access to a confidential service for personal or work-related issues.
Important
All offers of employment are subject to satisfactory pre-employment checks, including Disclosure & Barring Service (DBS) checks.
Unfortunately, we are unable to offer Right to Work Sponsorship. If you require sponsorship, we cannot progress your application.
Please note: If you are NOT a passport holder of the country for the vacancy, you might need a work permit.
All applications should be made via the 'Apply now' button.
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