As a Railway Enforcement Officer (REO), your role will be to patrol trains and stations to ensure the security of our railway by reducing crime, anti-social behaviour and fare evasion. At times, you will find yourself working in partnership with Revenue Protection Officers and outside agencies to carry out your duties such as large scale ticketing checks at stations. Working in a team, you’ll have supportive colleagues and a large number of passengers to deal with in a courteous manner.
Candidates should be aware that a large part of this role will be dealing with anti-social behaviour and looking to de-escalate confrontational situations. Although used as a last resort, this role will require regular physical intervention and conflict.
Full physical intervention and conflict management training will be provided.
Please be aware if you are applying for Snodland then a full and clean UK drivers licence is essential, in this role you will be carrying out the same duties mentioned however you will be traveling around the network using a company vehicle as part of the "Mobile Response Unit"
Role Responsibility
You will have a number of responsibilities and duties within this role, including but not limited to:
* Travelling around the network on the Trains on a daily basis, inspecting passengers’ tickets
* Issuing penalty fares when deemed necessary
* Undertaking minor crime investigations by seizing and preserving evidence and taking crime reports and statements.
* Carrying out large scale ticket checking blocks at Stations
* Dealing with anti-social behaviour
* Reducing crime and ensuring the security of our passengers on the network
* Complying with all company standards and guidelines at all times
On appointment into a REO role you will be enrolled into the Passenger Services Apprenticeship Programme which will lead to a nationally recognised qualification.
You will be given full vocational training (including functional skills) as well as be trained in physical intervention to ensure you have the skills, experience and knowledge required for the role.
The Ideal Candidate
To be considered for this role you should demonstrate the following in your application:
* Good verbal and written communication skills including tact and diplomacy.
* Previous experience of working in an environment with a high level of customer contact, ideally where you have had to deal with and physical intervention on a regular basis.
* Ability to make sound decision when under pressure.
* Assertive resilient and able to remain professional in confrontational situations.
* Able to work using own initiative and as part of a team.
* Able to evaluate and interpret information in order to make appropriate decisions.
Candidates with a background as an Enforcement Officer, Prison Officer or from the Police would be highly suited to these positions.
You need to live within a 45 minute radius of the station that you are applying for, if you do not live within the required vicinity your application will be withdrawn.
Are you interested in finding out more about all of the different types of roles Southeastern have to offer? Then register your interest today to attend one of our Recruitment Webinars by following the link below!
About the Company
About Southeastern
Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.
We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. We welcome and encourage applications from people of all backgrounds.
This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.
Salary: £29,883 rising to £36,739 plus free rail travel.
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