Removals Telesales Team Leader – Dartford, Kent
As a Removals Telesales Team Leader in Dartford, Kent, you will manage a team of telesales experts, driving performance and meeting sales targets in the removals and relocation business. Your leadership and skills will be critical in supporting the company's growth, as it focuses on international residential services. This is a fantastic chance for someone with supervisory expertise in telesales or the removals industry to advance into a leadership role.
What You’ll Be Doing:
* Managing a team of removals telesales representatives, including supervision, training, and performance management.
* Setting sales targets and KPIs for the removals telesales staff and guaranteeing their regular achievement.
* Monitor daily activities, phone volumes, and sales performance to find areas for improvement.
* Helping team members improve their product knowledge and sales techniques.
* Organising regular team meetings and one-on-one performance evaluations.
* Handling escalated client enquiries and complaints professionally.
* Implementing best practices and techniques to improve telesales efficiency.
* Keeping accurate records of team performance and sales metrics.
* Assisting with the recruiting and onboarding of new removals telesales employees.
* Working with other departments, such as operations and customer service, to guarantee efficient removals service delivery.
* Reporting team performance to upper management and recommending improvements.
* Staying updated on removals and relocation industry trends, competitor activity, and new product offerings.
What We’re Looking For:
* Previous experience as a telesales or sales supervisor, preferably in the removals or relocation industry.
* Strong leadership qualities, including the ability to motivate and manage a team.
* Excellent communication and interpersonal abilities.
* Ability to establish clear expectations and keep the team accountable for performance.
* Experience with CRM systems and sales reporting tools.
* Proven track record of fulfilling sales targets and achieving team goals.
Interested? Reach out to Alchemy Global Talent Solutions today.