Customer Service Agent
* Pay: £26,000 - £27,000 per year with monthly £200 to £300 bonus structure OTE
* Based in Walsall
* Hours: Monday to Friday, 9am-5pm with some flexibility
* Temporary to permanent contract
* This is an office-based role, five days a week
Role of a Customer Service Agent:
The Job People are recruiting for Customer Service Agents in Walsall, located in the town centre, conveniently accessible by public transport and with parking available. As a Customer Service Agent, you will work in a lively office, handling inbound and outbound calls for a thriving business.
Your daily responsibilities will include rebooking orders, interacting with drivers, managers, and site managers. All Customer Service Agents collaborate as a team, building strong and lasting relationships with customers.
You will receive ongoing training from day one, including regular one-on-one sessions.
Requirements of a Customer Service Agent:
1. Customer Service skills
2. Call centre experience (advantageous)
3. Ability to multitask
4. IT skills, including confident use of Excel
5. Relationship buildin...