Organisational Duties The post holder will be required to communicate and provide highly complex information about projects, initiatives and services to a wide range of internal and external stakeholders in a formal setting. Commit to working and engaging constructively with internal and external stakeholders on a range of issues, including issues that are contentious. Support and champion collaborative across health and social care stakeholders in Norfolk and Waveney working by nurturing key relationships and maintaining networks internally and externally, including national networks. Link with managers and members of other parties, to address inter-dependencies and ensure alignment. Work autonomously within a virtual system team and the ability to matrix work across organisations. Professional Duties To lead and coordinate team members across multiple providers to collaboratively deliver the unscheduled care coordination hub; engage and liaise with key stakeholder, in particular: To lead the delivery of day to day hub activities and coordination of care of patients transferred to UCCH. Provide day to day direction to the Integrated Care Coordinator and drive delivery of a range of business initiatives and projects including data capture. To support the identification and sharing of best practice. Take a lead role in the delivery of specified workstreams within the ICS Unscheduled Care Coordination project plans, allocating tasks as appropriate, identifying risks, issues and dependencies, considering best practice and current options and ultimately making decisions in the best interest of the project. Pro-actively manage stakeholders across different organisations and at all levels, respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms. Works collaboratively across organisations to facilitate the best response for patients from a range of providers. Be responsible for a high standard of work supporting the delivery of projects to comply with key performance indicators, on time, to quality standards and in a cost effective manner, ensuring the flexibility of the project if required to meet conflicting/changing requirements and supporting project leads as and when required. Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of budget management responsibilities. Forge close positive working relationships, in order to support an effective matrix approach to achieve NHS objectives. To support, motivate and develop staff within the team to ensure that they are able to deliver the new responsibilities of the NHS strategy. Collate as required, qualitative and quantitative information and lead appropriate analysis to help develop robust business cases. Plan, develop and evaluate methods and processes for gathering, analysing, interpreting and presenting data and information to enable the ability to analyse, interpret and present data to highlight issues, risks and support decision making. Ability to propose changes to own function making recommendations for other service delivery. The post holder will need to maintain a good knowledge of emerging policies from NHS and government departments. Contribute to the strategic planning of UCCH projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary. Contribute to the development of performance and governance strategies and the development and implementation of improvement programme, including short, medium and long term business plans, achieving quality outcomes. Due to the interpretative nature of the role and requirement to write writes and inform developing practice, the post holder will be required to concentrate for high degree. An ability to pro-actively and spontaneously respond to issues as they arise is also required.