Job summary We are currently looking for a permanent Clinical Support Workers who are enthusiastic and motivated to join the community based 12 bedded Goscote Hospice. You must be caring, compassionate,reliable and have a genuine interest to work within Goscote Hospice based at Walsall Palliative Care Centre, Goscote Lane Walsall WS3 1SJ. These roles are primarily providing direct clinically individualised and focussedcare for the patients. Sensitivity is key component of these roles as you support patients and carers during highly emotional charged times. Theses roles will focus on caring for patients with life limiting conditions that are approaching the end of their life or requiring symptom control. You will need to work a flexible approach working in the service which includes long days (7am -7.30pm) and night shifts (7pm - 7.30am) includes weekends and bank holidays as the service demands PLEASE NOTE, WE MAY CLOSE THIS VACANCY EARLY IF WE RECEIVE HIGH NUMBERS OF APPLICATIONS. Main duties of the job Assist in undertaking activities of living in accordance with the care plan prescribed by qualified staff. These duties will include the delivery of hygiene care, nutrition and hydration, continence care, pressure area care, mobility and rehabilitation and offer psychological support. Assist in the taking and recording of patient's observations Report changes to patient's health status to trained nurse for action Support registered nursing staff with clinical treatments and investigations as appropriate, to the level of knowledge and skill. This may include the escort of patients to other departments within the centre and on occasion to other departments and specialist units off site support patients with care after death Complete local competencies specific for the role There will be opportunities for personal training and development in line with the Trust resources and requirements. About us Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space. Date posted 14 April 2025 Pay scheme Agenda for change Band Band 2 Salary £24,169 a year Pro Rota Contract Permanent Working pattern Part-time Reference number 407-COMMUNITY-7074375 Job locations Walsall Palliative Care Centre Goscote lane Walsall WS3 1SJ Job description Job responsibilities Assist in undertaking activities of living in accordance with the care plan prescribed by qualified staff. These duties will include the delivery of hygiene care, nutrition and hydration, continence care, pressure area care, mobility and rehabilitation and offer psychological support. Assist in the taking and recording of patients observations Report changes to patients health status to trained nurse for action Support registered nursing staff with clinical treatments and investigations as appropriate, to the level of knowledge and skill. This may include the escort of patients to other departments within the centre and on occasion to other departments and specialist units off site There will be opportunities for personal training and development in line with the Trust resources and requirements. You will need to work a flexible approach working in the service which includes long days (7am -7.30pm) and night shifts (7pm - 7.30am) includes weekends and bank holidays as the service demands In addition to the clinical element of this role there are also other essential components that the jobholder will be required to fulfil. Assist in the maintenance of general clerical activities to support the clinical environment and patient care. These duties will include answering the telephone, taking and passing on of messages to the relevant person, filing, keeping patients bedside records tidy etc. Support registered nursing staff in ensuring communication systems meet the needs of patients carers and staff. This will include referring carers and visitors on to the appropriate trained nurse. Adhering to the Trusts complaint procedure with For One & All Regard to formal and verbal complaints. Updating notice boards and leaflet racks. Attending ward staff meetings and where necessary acting as a ward representative at specific meetings at the ward managers request Maintain confidentiality in relation to patients be the information obtained either verbally, written or electronically The information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of the grade. Job description Job responsibilities Assist in undertaking activities of living in accordance with the care plan prescribed by qualified staff. These duties will include the delivery of hygiene care, nutrition and hydration, continence care, pressure area care, mobility and rehabilitation and offer psychological support. Assist in the taking and recording of patients observations Report changes to patients health status to trained nurse for action Support registered nursing staff with clinical treatments and investigations as appropriate, to the level of knowledge and skill. This may include the escort of patients to other departments within the centre and on occasion to other departments and specialist units off site There will be opportunities for personal training and development in line with the Trust resources and requirements. You will need to work a flexible approach working in the service which includes long days (7am -7.30pm) and night shifts (7pm - 7.30am) includes weekends and bank holidays as the service demands In addition to the clinical element of this role there are also other essential components that the jobholder will be required to fulfil. Assist in the maintenance of general clerical activities to support the clinical environment and patient care. These duties will include answering the telephone, taking and passing on of messages to the relevant person, filing, keeping patients bedside records tidy etc. Support registered nursing staff in ensuring communication systems meet the needs of patients carers and staff. This will include referring carers and visitors on to the appropriate trained nurse. Adhering to the Trusts complaint procedure with For One & All Regard to formal and verbal complaints. Updating notice boards and leaflet racks. Attending ward staff meetings and where necessary acting as a ward representative at specific meetings at the ward managers request Maintain confidentiality in relation to patients be the information obtained either verbally, written or electronically The information supplied above is intended to summarise the key responsibilities and duties of the role. The post holder may be required from time to time to carry out other reasonable requests and duties as required, consistent with the responsibilities of the grade. Person Specification Qualifications Essential Must have completed Level II HCA training or willing to undertake NVQ training. English and Maths qualification Knowledge Essential Excellent communication skills verbal and written Applicants must be able to update patient data using written skills and electronic device Experience Essential Skills and abilities to deliver care necessary for the safe and effective performance of the job. Experience of working within Palliative care or caring for patients end of life Person Specification Qualifications Essential Must have completed Level II HCA training or willing to undertake NVQ training. English and Maths qualification Knowledge Essential Excellent communication skills verbal and written Applicants must be able to update patient data using written skills and electronic device Experience Essential Skills and abilities to deliver care necessary for the safe and effective performance of the job. Experience of working within Palliative care or caring for patients end of life Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Walsall Healthcare NHS Trust Address Walsall Palliative Care Centre Goscote lane Walsall WS3 1SJ Employer's website https://walsallhealthcare.nhs.uk (Opens in a new tab)