Calling the night owls 🦉, moon bathers 🌔 and star gazers 🌃; parents, carers, students and part time pros!
Part Time, Evening Customer Service Advisors required for a dynamic organisation who are growing quickly and offering excellent career development opportunities. You will be given full training and tools to carry out your role to a very high standard delivering an outstanding customer experience. This is a fantastic opportunity to join the world of financial services and be part of a business that genuinely care about, progress and value their staff.
* 30 Hours Per Week - Shifts: 5pm - 01.30 am on a rota basis (12 shifts over 3 weeks)
* 25 Hours per week - Shifts: 5x 5 hour Shifts: Starting at 5pm / 6pm or 7pm on a rota basis
* Hybrid working after 2 weeks of office based training
* Salary £26,500 + benefits (pro rata)
Duties will include:
* Be the first point of contact for customers regarding banking or payment queries by phone, email, chat and social media.
* Take ownership and support customers in the speedy resolution of any issues escalating where necessary
* Collaborate with your team mates to ensure customer calls are answered at super speed and no one is left hanging on a call
* Show empathy for customers that need more time, more help and more consideration
* Get you detective hat on and be on the look out for any fraudulent transactions or activity
Essential skills and experience:
* A positive attitude and common sense are key for this role as well as experience in retail, hospitality or corporate customer service.
* You must be committed to delivering the highest level of service and have experience of going beyond for customers
* Be adaptable, a quick leaner and keen to succeed in a fast-paced business.
Whilst there is frequent opportunity to work from home, applicants must live within a commutable distance to the office and be able to complete 2 weeks of office based training.
Successful job offers will be dependent on employment, credit and criminal history checks.
Apply now for immediate consideration and interview!