Job Description
Support Engineer: Desktop, Windows 11, Windows 10, Service Desk
Our Client is looking for highly skilled and customer-focused IT Engineer to join our Service Desk team. The successful candidate will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment.
Start Date: January 2025
Duration: 51 days (initially)
Pay Rate: £150/day (PLEASE NOTE: Employer NI is paid for by the client)
Total Daily Earnings: £168/day (includes rolled up holiday)
IR35 Status: Inside
Location: Edinburgh
Responsibilities:
1. Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.
2. Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary.
3. Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided.
4. Maintain accurate records of incidents, resolutions, and updates using the ticketing system.
5. Collaborate with other teams to implement and improve support ...