Register patients coming into the A&E department, using the electronic computer system. Ensure that all relevant patient information is taken and recorded accurately. Maintain confidentiality, patients privacy and dignity and act in a courteous manner at all times. Escalate any concerns over patients to the relevant clinical staff. Book, reschedule and cancel, where necessary, clinic appointments Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services. Deal with face to face enquiries from patients and clinical staff within the department To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner. This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.