Job summary Havelock Grange Practice is looking for a Practice Assistant to join their friendly multi-disciplinary team. Salary negotiable depending upon experience & qualifications Training & development supported Six weeks pro rata holidays NHS Pension Scheme available Only shortlisted candidates will be contacted. Previous candidates need not apply. Main duties of the job The successful candidate will be part of a supportive Practice Assistant team, who provide the first point of contact for patients and all enquires into the Practice. Experience of a General Practice setting is preferred but not essential, as all training will be provided. The successful candidates will have excellent communication and organisational skills. About us Havelock Grange Practice We are a friendly busy GP Practice of 13,500 patients, with a vision to achieve continued excellent patient care, led with compassion and a whole-person approach. We are a supportive training and teaching Practice, we host and mentor GP Registrars, Foundation Doctors and Medical Students. Date posted 21 January 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A2611-25-0000 Job locations One Life Hartlepool Park Road Hartlepool TS24 7PW Job description Job responsibilities Greet patients and visitors in an efficient and courteous manner Provide an effective and polite telephone enquiry service Proactively communicate information between relevant patients, doctors and professionals Maintain an effective filing and recording system for patient data and practice documents. Accurately produce word processed documents. Confidential liaison between Partners and patients Please see attached job description for further information Job description Job responsibilities Greet patients and visitors in an efficient and courteous manner Provide an effective and polite telephone enquiry service Proactively communicate information between relevant patients, doctors and professionals Maintain an effective filing and recording system for patient data and practice documents. Accurately produce word processed documents. Confidential liaison between Partners and patients Please see attached job description for further information Person Specification Qualifications Essential GCSE grade in English and Maths Good Standard of General Education Desirable NVQ in Customer Service Experience Essential Practical experience of working with others Experience of using own initiative Experience of customer service Desirable Experience of working within a General Practice environment Practical experience of computerised systems Person Specification Qualifications Essential GCSE grade in English and Maths Good Standard of General Education Desirable NVQ in Customer Service Experience Essential Practical experience of working with others Experience of using own initiative Experience of customer service Desirable Experience of working within a General Practice environment Practical experience of computerised systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Havelock Grange Practice Address One Life Hartlepool Park Road Hartlepool TS24 7PW Employer's website https://www.havelockgrangepractice.co.uk/ (Opens in a new tab)