Estate agency – Lettings
Role – Customer Service Advisor (known locally as a Property Manager)
Salary - £23,600 per annum
Location – Matilda Street, Sheffield, S1 4QG
Employment Type – Full-time, permanent
We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.
Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we are on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service!
The Role:
As a Property Manager, you will be fully managing a portfolio of properties across our Blundells brand, building relationships with your internal colleagues and a portfolio of customers, and acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.
Providing a first-class service to our customers is at the heart of your role. Working in a fun and positive environment, your day-to-day duties may include:
* Coordinate urgent and routine repairs and maintenance
* Liaise with tradespeople/contractors and keep customers up to date
* Organise safety inspections and manage remedial works
* Liaise with landlords following regular property visits
* Assist customers with general tenancy queries
* Carry out weekly partnership calls with colleagues and welcome calls with new customers
* Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners
* Provide a first-class service to maximise customer retention
* Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved
About You:
We’re not just looking for good customer service; we are looking for Property Managers who can build rapport, adapt to the varying needs of our tenants and landlords, and go that extra mile! Therefore, you will need the following skills:
* A positive ‘can-do’ approach is essential
* Passionate about delivering exceptional customer service
* Confident communicator, both verbal and written
* Excellent organisational skills with attention to detail
* Strong time management skills and able to prioritise workload
* Ability to problem-solve
* Able to remain calm under pressure and work to timescales
What you get in return for a career as a Property Manager:
* 23 days annual leave increasing with length of service
* Birthday day-off
* Pension scheme
* Full training, support, and guidance
* Excellent career progression opportunities throughout the business
* Outstanding discounts across retail, entertainment, travel, and health
* Wellness benefits; we are part of the wellness charity – MIND
Why join us?
At Countrywide: Blundells, our passion for property and strong focus on people set us apart. The size and scale of our business could open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more responsibility. The fact that we are always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.
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