Optical Dispensing Assistant– Loddon & Lowestoft
Contract Personnel are looking for an experienced Optical Dispensing Assistant for join our client’s friendly team.
How does the day-to-day look?
Assisting in Dispensing
Offer the customer general advice and guidance
Implement minor repairs to frames
Carry out OCT, retinal photography, tonometry and visual field tests supplementary to an eye examination and to alert the optometrist to any unusual / abnormal features identified through these processes
Keep appropriate records and report to the Practice Manager as required
Selling & Customer Relationship Management
Maximise sales whilst minimising costs to ensure the achievement of specified margins and targets
Ascertain the wants and needs of each customer
Recommend, select and help locate or obtain merchandise based on customer needs and wants
Describe merchandise and explain its use, benefits, operation and care to customers
Maintain knowledge of current sales and promotions as well as policies regarding payment, exchanges and security
Serve customers, bag and package purchases
Observe and identify security risks and theft and to prevent and attend to these occurrences appropriately
Ensure that the practice provides excellent customer service at all times, meeting and – where possible – exceeding customer expectations
Answer the telephones and deal with enquiries and appointments
Manage enquiries, complaints, refunds etc, as required
Implement the policies and procedures set out in the Employment Handbook
Contribute to positive working relationships within the team
Be aware of the needs of team members and to show them courtesy
Communicate effectively with others in the team
Work collaboratively with team members and management colleagues in order to meet the objectives of the business
Put forward ideas and feedback during team meetings in order to improve ways of working
Health & Safety / Environmental Health
Implement the legal obligation to maintain a safe working environment at all times
Follow the company’s procedures, as described in the Health & Safety Policy
Report anything unsafe to the Operations Director, and to report accidents, near misses, and so on in the accident book
Schedule: Full time – Saturdays included
Salary: £23,500 - £27,500 DOA
About Contract Personnel:
Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment