To receive and respond to telephone enquiries from patients, families, other agencies and Health Board staff in a professional, helpful and sensitive manner, answer queries within own area of responsibility or refer to the appropriate department. Communicate with GPs; other Health Services and Social Services; Hospitals, Independent and Voluntary Sector, patients and relatives. Dealing with enquiries without the need for direction in a large proportion of queries. Processing ward documentation e.g. admissions and discharges. Use of WPAS to manage all referrals, waiting lists and appointments for all patients in a timely manner. The post holder will ensure that all case-notes, their content and other records are tracked to the relevant person, and returned to file as quickly as possible in a tidy condition. Filing of results in case notes, including those case notes tracked to out of ward areas. Maintain appropriate manual / computerised systems and update as required. Photocopying of appropriate documentation as directed. Undertake clinical coding as directed. Monitor and maintain stationery supplies for the ward. Handling of patients property at the request of the Ward Manager and liaising closely with General Office to ensure safe keeping of said items. Any other ad hoc duties, which are reasonable and appropriate to the grade, thereby supporting each other as a team and the Service as a whole. You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.