Communications Executive - 12 Month FTC Location - London, Bexhill or Leicester (hybrid, one day per week on site) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you're not 100% sure we would love to hear from you. Job Details The key word with this role is collaboration. You'll work with cross-functional teams, including Claims' Subject Matter Experts (SMEs), Compliance, Legal, Copy, User Testing and customer service representatives, to gather information (customer pain points, complaints, web site search terms, identified improvements) and document communication requirements needed. This collaboration will also lead you to work with the relevant Claims Process leads to review an As-Is and To-Be process map. In the process we are looking to uncover the answers to the following questions: why, what, how, when and to whom our communications are/should be generated (to), to create a great Hastings Direct customer experience as well as good customer outcomes. You will also look to identify opportunities for communication improvements and develop strategies to streamline transactional communication workflows We'd also ask you to stay updated on industry trends, regulations, and best practices related to transactional communications and implement them within the organisation. This role is currently for a 12 month Fixed Term Contract. There is the potential for this to be extended, dependent on company requirements. Skills we would love you to have: For this role, we are really looking for someone with existing knowledge of Claims Insurance processes and terminology. A large part of this role is simplifying and streamlining claims language and jargon to enable effective and accurate communication with our customers. Excellent written and verbal communication skills are also very much engrained in the day to day of this role. As a result we would also like to see a track record of strong organisational and time management skills. Some experience in creating clear, concise and logical communications in written form, laying out content into a templated structure wouldn't go amiss - we will however, provide additional Figma training. What we offer: Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. Regrettably we are unable to offer sponsorship for this role Reward: Salary - Attractive salary based on experience (pay reviews also completed each year) Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan. Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support. Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more - 25 days annual leave bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.