Receptionist - Lymington, Hampshire Location: Boutique Hotel, Lymington, New Forest, UK Contract: Part time, 24 hours Shifts: Including weekends, covering early and late shifts About Us We are a charming boutique hotel nestled in the heart of Lymington, offering exceptional all day dining experiences in a relaxed and welcoming atmosphere. We pride ourselves on delivering outstanding service to our guests, whether they are locals, visitors, or staying with us for a getaway in the beautiful New Forest. Job Description: We are seeking a friendly, reliable, and customer-focused Receptionist to join our dynamic team at a charming boutique hotel located in the heart of Lymington. As the first point of contact for our guests, you will play a key role in creating a welcoming and memorable experience for all who stay with us. Key Responsibilities: Guest Check-In & Check-Out: Efficiently manage guest check-ins and check-outs, ensuring smooth arrivals and departures. Customer Service: Provide exceptional customer service, offering assistance with reservations, inquiries, and guest requests. Reservations: Handle phone calls, emails, and online bookings, ensuring accurate data entry and up-to-date availability. Guest Relations: Address any guest concerns or complaints in a professional and timely manner, ensuring their comfort and satisfaction. Administrative Tasks: Maintain accurate records, process payments, and ensure the hotel’s database is up-to-date. Communication: Liaise effectively with housekeeping, management, and other departments to ensure seamless service delivery. Security & Safety: Ensure the safety and security of guests by following hotel policies and procedures, including emergency protocols. Key Requirements: Experience: Previous experience in a hospitality or customer service role is preferred, although not essential. Skills: Strong communication and interpersonal skills, with the ability to interact with guests in a friendly and professional manner. Flexibility: Ability to work a flexible schedule, including weekends and evenings. Shifts will be scheduled for 5 days out of 7, covering early and late shifts. Attention to Detail: High standards of accuracy and attention to detail in handling bookings, payments, and guest requests. Team Player: Willingness to work collaboratively with other team members to ensure excellent guest service. Tech Savvy: Comfortable using hotel management software, email, and standard office applications. Local Knowledge: Knowledge of Lymington and the surrounding area is a plus, to provide guests with recommendations and information about the locality. Benefits: Competitive salary based on experience. Opportunity to be part of a close-knit, professional team. Staff discounts on hotel services and facilities. Opportunities for career development and training. A beautiful and vibrant working environment in a boutique hotel. If you are passionate about delivering exceptional guest experiences and are looking for a rewarding role in a welcoming and picturesque setting, we would love to hear from you