Job Overview
We are seeking a dedicated and experienced Retail Supervisor to join our dynamic team. The ideal candidate will possess strong leadership skills and a passion for retail management. As a Retail Supervisor, you will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and leading a team to achieve sales targets. Your ability to communicate effectively and manage time efficiently will be essential in creating a positive shopping experience for our customers.
Duties
* Supervise daily retail operations, ensuring compliance with company policies and procedures.
* Lead, motivate, and develop a team of sales associates to achieve individual and store sales goals.
* Provide exceptional customer service by addressing customer inquiries and resolving issues promptly.
* Monitor inventory levels and assist in stock management to ensure product availability.
* Train new staff on company standards, sales techniques, and customer service protocols.
* Conduct regular performance evaluations and provide constructive feedback to team members.
* Maintain an organised and visually appealing store environment that enhances the shopping experience.
* Implement promotional strategies to drive sales and increase foot traffic in the store.
* Uphold high standards of phone etiquette when handling customer calls or inquiries.
Qualifications
* Previous experience in retail management or supervisory roles is preferred.
* Strong leadership skills with the ability to inspire and manage a diverse team effectively.
* Excellent organisational skills with a keen attention to detail.
* Proficient in time management, ensuring tasks are prioritised effectively.
* Ability to communicate clearly and professionally with customers and team members alike.
* Multilingual abilities are advantageous for engaging with a diverse customer base.
* Experience in selling techniques and understanding customer needs is beneficial.
* Familiarity with supervising staff and managing team dynamics is essential.
Join us as we strive to create an outstanding retail environment where both customers and employees thrive!
Job Types: Full-time, Part-time
Pay: £13.00-£14.50 per hour
Expected hours: 20 – 35 per week
Schedule:
* Monday to Friday
* Weekend availability
Experience:
* Retail sales: 1 year (preferred)
* Supervising experience: 1 year (preferred)
Work Location: In person
Expected start date: 13/01/2025
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