ARC-IT Business Solutions is a growing company committed and motivated in providing first class IT support and solutions to GP surgeries throughout the UK.
We are looking to appoint an enthusiastic, commercially aware IT/Printer Technician to join our friendly and dynamic support team providing on site and remote IT Support to our customer base.
Duties and Responsibilities
* Providing technical support across our customer base via onsite, phone or email.
* Record and update all incidents and problems thoroughly through the company’s ITSM system.
* Take ownership of all support tickets whilst adhering to first response and fix SLAs as part of the support procedure.
* Communicate effectively to ensure swift resolution at both technical and end user level.
* Maintain elevated levels of customer service for all support queries.
* Maintain accurate resolution documentation in our knowledge base repositories.
* Liaise with 3rd party solution providers and develop excellent working relationships.
* Proactively involved in the planning and delivery of projects, remaining adaptable to the needs of the project.
* Attend customer sites and complete repairs/new installations of printers/MFD's.
Requirements
* The successful candidate will be comfortable working as part of a team and on their own using their own initiative.
* Three year’s equivalent work experience within Primary Care and specifically GP surgeries.
* Be able to remain calm under pressure.
* Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes.
* Have strong interpersonal skills enabling good verbal and written communication.
* Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously.
* Be flexible in their approach to travel and projects undertaken.
* Be driven to learn new tech and self-improve.
Technical Skills
* A full UK driving licence.
* Experience with Emisweb and SystmOne.
* Microsoft Windows.
* Strong working knowledge of Windows Server Environments.
* DNS and DHCP.
* Continuous improvement work.
* Desktop OS, Windows 7/8/10/11.
* Remote Desktop Services experience such as VDI.
* Good understanding of network infrastructure.
* Design and implementation of server infrastructure + upgrade experience.
* Microsoft 365.
* Familiarity with Firewalls, configuration and installation.
* The ideal candidate will have worked within a CSU, HIS or Trust.
* Familiarity with RMM.
* Knowledge of Anti-Malware solutions.
* Appreciation for data protection and privacy.
* Deep understanding of ITIL processes, particularly Request Fulfilment, Incident Management and Change Management.
* In depth knowledge and experience of printer hardware and MS-Windows Print Drivers.
Additional Benefits of the Opportunity
* Grow and manage a team of engineers in the future.
* Company car (if required) and fuel card.
* Annual bonuses (subject to performance).
Job Types: Full-time, Permanent
Schedule: Monday to Friday
Education: GCSE or equivalent (preferred)
Experience: IT Support - 3 years (required)
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: IT Services and IT Consulting
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