Counter Fraud Motor Team Leader
Location: Leeds – Hybrid
Job Type: Full time
Posted: 4 Days Ago
Job Requisition ID: R-17938
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
We're hiring a Motor Counter Fraud Team Leader to join our Fraud Department. You will report into our Counter Fraud Operations Manager.
What you'll be doing
* Lead and motivate team members in the achievement of agreed performance measures.
* Effectively manage workloads, setting team and individual priorities and objectives as required to achieve maximum benefit delivery.
* Demonstrate effective use of all available MI to understand team and department performance and use observations to drive performance.
* Review the performance of the team against agreed performance measures and implement improvements.
* Analyse assurance results and manage performance and development needs through coaching and mentoring.
* Communicate departmental, team, and individual objectives and create an environment of continuous improvement.
* Conduct regular review sessions with team members and ensure development plans are in place.
* Ensure work is allocated based on individual skills and knowledge.
* Ensure adherence to all processes and business procedures for compliance and efficiency.
* Continuously review and seek training and development opportunities.
* Support and complete ad-hoc requests as allocated by your Line Manager.
* Look for opportunities to improve performance and collaborate with other teams.
What you'll need
* Motor insurance claims experience in a people management/team leader role.
* Experience in coaching and mentoring.
* Strong communication and organisation skills.
* Continuous improvement mindset.
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining home and office-working, offering flexibility for everyone.
Benefits
We offer excellent benefits to suit your lifestyle, including:
* 9% employer contributed pension
* 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
* Additional optional Health and Dental insurance
* Up to 10% bonus
* EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car
* 25 days annual leave, increasing each year up to a maximum of 28
* Buy as you earn share scheme
* Employee discounts and cashback
Being yourself
We believe everyone should feel comfortable to bring their whole selves to work. We champion diverse voices and build workplaces that work for people.
Together we’re one of a kind.
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