Main area: Women’s and Children’s Services
Grade Band: 3
Contract: Permanent - Full Time or Part Time (Flexible working hours may be considered)
Hours: 37.5 hours per week (13 x 12 hour shifts in each 4 week period). Shift times are 08:00-20:00 or 20:00-08:00 and will include a variety of day, night, weekend and bank holiday shifts.
Job ref: 180-E-246112
Employer: Cambridge University Hospitals NHS Foundation Trust
Employer type: NHS
Site: Cambridge University Hospitals NHS Foundation Trust
Town: Cambridge
Salary: £24,071 - £25,674 per annum pro rata
Salary period: Yearly
Closing: 05/12/2024 23:59
Interview date: 19/12/2024
Job Overview
An exciting opportunity has arisen for an enthusiastic Emergency Bed Service Coordinator to join the Paediatric and Neonatal Decision Support & Retrieval Service (PaNDR) for the East of England. This is a new and developing service which delivers neonatal and paediatric critical care transfers across the East of England. You will play a crucial role within the service, coordinating emergency referrals and bed/cot locating across the region. You will act as the first point of contact for all forms of communication for the service (primarily via telephone).
Main Duties of the Job
* Working for an emergency, 24/7 neonatal and paediatric transfer service.
* Co-ordinate collection, storage and reporting of information regarding regional cot availability.
* Facilitate transfers of babies to the Neonatal Intensive Care Units and Paediatric Intensive Care Units in the region.
* Be the first point of contact for all referrals.
* Provide admin support 24/7 (shift times are 08:00-20:00 or 20:00-08:00 and will include a variety of day, night, weekend and bank holiday shifts).
* This role is not patient facing and may require some lone working.
Working for Our Organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds, the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.
Detailed Job Description and Main Responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Person Specification
Qualifications
* Standard level of General Education (GCE, GSE, GCSE or equivalent education)
* NVQ Level 2 or 3 in Customer Service or Business & Administration
Experience
* Experience of working in a customer services or front of house environment
* Experience of dealing with the public in a professional environment
* Basic IT skills - ability to use Microsoft packages
* Experience of working in a team
* Previous NHS experience
* Experience of working in a busy contact centre / call handling position, helpdesk or reception
* Experience of using EPIC or other electronic patient record
Knowledge
* Understanding of patient confidentiality issues
* Understanding of the need to prioritise urgent information
* Able to work on own initiative
* Ability to multi-task
* Experience of multi-disciplinary team working
* Knowledge of the NHS
* Knowledge of the eastern region
Skills
* Good communication skills including telephone, email and face-to-face
* Ability to deal with challenging conversations, often with stressed/anxious stakeholders
* Ability to follow processes and procedures
* Ability to manage time working to schedule and timescales, whilst under pressure
* Good organisational skills
* Ability to show attention to detail
* Pleasant, calm and polite telephone manner
* Using initiative to progress work/referrals without direct guidance, often whilst lone-working
Additional Requirements
* The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
* Must be able to work unsocial hours including late shifts, nights, weekends and bank holidays.
* Calm and understanding approach.
* Willingness to assist with other duties as required.
* In compliance with provisions in the working time regulations 1998 and the management of health and safety at work regulations 1999, this post is restricted to persons aged over 18 years.
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