You will be working with our Business clients in offering expert services to their businesses, under our Business Concierge services. This will include reactively efficiently dealing with inbound business requests, as well as doing the routine tasks that are our responsibility. It is imperative to be proactive, efficient, and communicate well with our business clients, so they never feel the need to chase us.
Our clients have high expectations, and your role will be to exceed this every time. Part of this role will include account management, you will be responsible for liaising with clients and conducting online meetings.
We are looking for a charismatic individual who is upbeat and is extremely organised, proactive, trustworthy, and efficient. We want a team player, but also someone who is totally confident to work alone and we'll take good care of you!
Main Responsibilities
* To manage and support clients by undertaking their requests and providing them with exceptional client service by being proactive, efficient, and always keeping clients updated.
* To take full responsibility for all requests.
* To complete administrative duties such as contracts, letter writing, invoicing, form filling, diary management, personal shopping, and other admin or organisational duties.
* To build a strong relationship with clients where you understand their interests, needs, and demands and always give a pro-active service.
* To undertake sales and marketing duties for Otium and clients.
* To complete bookkeeping, invoicing, and credit control.
* To be confident using the phone to contact clients, suppliers, prospects, and introducers.
* To research, create, and manage databases and task queues, liaising with clients, prospects, contractors, suppliers, and your colleagues.
* Any other duties required to support the Directors or the Lifestyle Assistant(s) with their day-to-day workload. To have excellent written English skills.
* To establish new relationships with suppliers across all areas.
* To research, create, and manage databases and task queues.
* Create, build, and maintain a sales pipeline and secure new business by networking, cold outreach, and social media.
* To keep up to date with new technology platforms that will help our clients and us to be more efficient.
* Ability to work independently as well as part of a team with tact and diplomacy.
* Ability to find a solution and have an approach to always think outside the box to meet our client’s expectations.
* Collaborative and works well as part of a team.
* Confident to work alone and chair client meetings.
* Ability to exercise discretion and confidentiality with highly sensitive company and client information.
* Exceptionally organised.
* To be hot on attention to detail.
* To have a creative eye.
* Ability to make well-informed decisions based on all available relevant information.
* Excellent interpersonal and communication skills with the ability to build good relationships with a range of stakeholders.
* Excellent planning and time management skills with a proactive approach, spotting and resolving potential issues before they arise.
* Good written communication skills with strong attention to detail.
* Advanced IT skills in Microsoft Outlook, Word, and PowerPoint, with good experience in using other software, including Excel.
* In-depth understanding of requirements involved in the role of a PA and the range of requests involved.
* Good knowledge of businesses, how they operate, and understanding the needs of SMEs.
* Proactive & reactive simultaneously - know the client base and anticipate their needs, show initiative.
* Values privacy and confidentiality.
* Be confident to work alone and own your client base, you will need to take full responsibility.
Desired Requirements (not essential)
* Experience as a PA.
* Experience in finance.
* Experience as an office manager.
* Experience of using HubSpot / Infusionsoft or other CRMs.
* Experienced social media user; LinkedIn, Instagram, Twitter, and Facebook.
* Experience using Xero.
* Sales experience and hitting targets.
* Experience in working on Canva.
What you will get
* 28 days annual leave (21 plus Bank Holidays) with the possibility to accrue in relation to years worked at Otium Concierge.
* You will have your birthday off.
* You will be enrolled in our Employee Assistant Programme (EAP) where you have access to legal advice, counselling, and other benefits.
* Part of a vibrant, dynamic and growing business.
* Company pension scheme.
* Opportunities to earn bonuses on new business secured.
* You will be given training to qualify for a Level 3 PA Diploma.
Job Type: Full-time, Permanent
Pay: £24,000.00-£25,000.00 per year
Additional Pay
* Commission pay
* Company pension
* Work from home
Schedule
* Monday to Friday
Work Location: Hybrid remote in Newport
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Administrative
Industries
Business Consulting and Services
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