Extraordinary opera, extraordinary people
6 January – 24 August 2025
WE CURRENTLY HAVE VACANCIES FOR 3 INDIVIDUALS WITH EXCELLENT CUSTOMER SERVICE TO JOIN OUR BOX OFFICE, MEMBERSHIP AND CUSTOMER SERVICE TEAM FOR OUR 2025 FESTIVAL.
Under the direction of the Head of Ticketing & Membership Services, the position will involve working 5 days per week on a roster between Monday to Sunday.
You will need previous experience of working in a sales and customer service environment; excellent working knowledge of computer systems and web technologies; high attention to detail and keyboard skills (a minimum of 50 wpm) and a commitment to reaching targets within set time frames.
Forming part of the Customer Service team, Customer Service Coordinators are responsible for providing all Glyndebourne customers, both internal and external, with a premium ticket sales and membership servicing.
In addition to selling tickets to our members and the general public, the role also involves providing exceptional customer facing service to our audience; a help-desk for online ticket purchasers, supporting all membership services, recording marketing and ticketing data in an analytical and robust fashion; personal financial responsibility and accountability and a wide variety of general office administration tasks using computer systems including Tessitura, Google Suite and related software.
Key Tasks & Responsibilities
* To provide exceptional customer service in all aspects of ticketing, membership, information and online support services;
* To ‘own’ the entire ticketing and information transactions process (including payment, exchanges, reprints, resales etc) from initial enquiry through to despatch;
* To be responsible for daily financial transactions via Tessitura, identifying issues for resolution with the Finance Supervisor;
* Provide end to end membership servicing (including onboarding new members, membership renewals, setting up direct debits and handling resignations);
* To support Glyndebourne initiatives specifically designed for members, customers, learning & engagement, development and staff and record all relevant activity;
* To work with all departments to ensure that the ‘Glyndebourne Customer Experience’ exceeds expectations;
* Lead operations at Stage Door, be a gatekeeper for internal and external access to Glyndebourne, including receptionist duties. To operate the company post system and coordinate courier requirements for the company.
Knowledge, Skills & Experience
ESSENTIAL
* Working knowledge of customer database and web technologies;
* High attention to detail;
* Demonstrable keyboard and accuracy skills (minimum 50 wpm and 100% accuracy);
* Experience of working in a fast paced sales and customer service environment;
* Exceptional Customer Service skills in using a variety of communication channels (e.g. In person, by telephone, in writing);
* Ability to problem-solve and use own initiative.
DESIRABLE
* Excellent working knowledge of Box Office and general sales procedures;
* Knowledge of opera and awareness of Glyndebourne activities.
Special Requirements
* Flexibility of working hours to suit the seven-day nature of the customer service operation;
* Commitment to a target-driven, service-based environment;
* Ability to communicate at all levels both internally and externally;
* Any job offer will be conditional on enhanced reference checks including a basic criminal record check.
Hours of Work
The contractual hours of work are 35 per week, worked over 7 variable days between Monday - Sunday, 8am to 11.00pm.
Salary & Benefits
We can offer a weekly salary of £424.53 per week.
We offer 6.6 weeks pa pro rata holiday inclusive of bank holidays.
We can offer a beautiful working environment, and the chance to see world-class opera. For those without their own transport we have a free minibus service to and from Lewes railway station.
How to Apply
Glyndebourne is an Equal Opportunities Employer and a Registered Charity. We promote equality, diversity and inclusion in our workplace and actively encourage applicants from all backgrounds to apply for vacancies, including ethnically diverse and disabled candidates, who are currently under-represented in our workforce.
To help us monitor the effectiveness of our commitment to diversity and inclusion and our supporting policies and procedures, we ask all job applicants to complete our anonymized and confidential Equal Opportunities monitoring form.
Please apply by completing the application form on our website. Please note, candidates must be able to provide evidence of their right to work in the UK.
Applications will be reviewed as they arrive, with interview to take place w/c 25 November 2024.
As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies. If relevant to you, please inform us of this in your covering letter. If you have any questions in relation to this or if you would like this advert sent to you in a larger or dyslexia friendly font then please contact a member of the HR team.
Job Type: Full-time
Pay: £424.53 per week
Experience:
* Customer service: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 17/11/2024
Expected start date: 06/01/2025
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