Course Administration & Coordination To be the first point of contact (telephone, direct and written) within the team. Responding to enquiries from colleagues and external organisations, in a professional, timely and customer-focused manner Complete the registration process for the programme of courses to include; creating booking sheets, sending out pre course materials where applicable, and monitoring booking systems Attend meetings and follow up on action points Contact speakers to confirm agenda times as instructed, ensuring presentations are submitted in a timely manner Preparation of facilitator and delegate materials Secure and book suitable facilities for courses Provide support for on the day coordination of courses to include; registration, catering and speakers Produce evaluation reports for courses and feedback to managers Set up course offerings on the Trust education database Creating relevant documents to support delivery of courses, such as attendance sheets, course materials and evaluation tools Help to resolve issues of an urgent nature relating to course delivery Maintain Accurate Records To be actively involved in the support of the education database project maintain its accuracy Input financial data and maintain accurate records in relation to raising invoices and card payments Ensure all course registration processes are up to date and accurate Use of electronic booking systems Responsible for requesting and recording all temporary staffing, and students attendance and absence in the electronic system Input monthly performance data for reporting purposes Communication Provide front of house support on the course days (at the time specified), being the first point of contact with delegates and speakers Escalate issues or concerns and help to resolve, as appropriate Attend and contribute to team meetings for the purpose of reviewing the departmental activity and sharing general information Frequent phone, face to face and email communication is required to liaise with stakeholders to include; course facilitators and delegates Contribute to, and maintain, a positive working team environment Be a representative for the Radiotherapy Education Team maintaining high quality standards & customer service Maintain excellent working relationships with stakeholders Marketing support Utilise social media to promote workforce education Monitor the Radiotherapy Education Team webpage to ensure all information is current and correct Promote education and development programmes to key stakeholders General Communicate with colleagues in a clear concise manner Undertake, and assist with, educational activity projects as required Meet and greet delegates attending courses, where applicable Take telephone queries relating to any education courses or programmes and informing appropriate personnel as required Take a proactive attitude to your personal development and attend relevant mandatory updates Demonstrates the agreed set of values and accountable for own attitude and behaviour Work flexibly around the business needs, to include early mornings and evenings on an ad hoc basis To include other identified administrative duties commensurate with level of post.