Gecko Travel Recruitment are delighted to be working exclusively with this Specialist Tour Operator who are looking for a Travel Consultant/Administrator to join their team on a permanent basis. As Travel Consultant/Administrator you will be dedicated to delivering exceptional travel experiences for both new and returning customers. No prior experience in the travel industry is required as full training will be given. We're seeking someone with a passion for travel and/or cycling, coupled with strong administrative and customer service skills, if you have always wanted to work in the travel industry then this is for you The role: Handling sales enquiries and customer queries through phone, email, and live chat Managing and processing bookings, including handling reservations for unconfirmed trips Processing customer balances Following up on post tour customer feedback Completing general administrative tasks Addressing customer feedback and resolving complaints professionally to ensure a high level of customer satisfaction You will have: Passion for travel and or cycling/adventure holidays Meticulous attention to detail Exceptional communication skills both written and spoken Genuine commitment to providing outstanding customer service Ability to work well under pressure and keep calm during peak times Previous travel industry experience (advantageous but not essential) Additional Information: Salary £24,500-28,000 (depending on experience) Fully office based with some flexibility for hybrid working after probation Full training given Monday to Friday 9.00-17.30 Generous annual leave entitlement Amazing travel opportunities including one fully paid staff trip per year Employee social events and other fabulous company benefits This is an amazing opportunity to work for a well-established Adventure Tour Operator where there is a real family feel and where they are renowned for going out of their way to make their employees feel welcome and supported. Please send your CV to hellogeckotravelrecruitment.co.uk quoting GTR1665, alternatively head to our website for more details and to apply: www.geckotravelrecruitment.co.uk Please note that if you do not hear from Gecko Travel Recruitment within 7 days of your application, you have not been successful on this occasion.