Job Title: Customer Care Advisor
Location: York-YO31 8TA
Job Type: Temp-Couple of months
Pay Rate: £12.47
Working Mode: 5 days a week
Although this is a temporary opportunity, please speak to us about what flexibility means to you as we are always open to discussing individual flexible working needs. Don’t let this stop you from applying.
Position Summary
The York Customer Relations Centre (CRC) Team is recruiting for a talented Coffee Specialist to join the fast-paced and energetic Team. As a Coffee Specialist, you will act as a Brand Ambassador and continuously elevate the customer experience throughout the Club Member lifecycle by transforming each touchpoint. You will strive to build brand engagement, trust, and loyalty as well as being able to undertake admin tasks and deliver the highest customer service for any requests from out-of-home customers.
A Day in the Life of a Coffee Specialist
As a Coffee Specialist, you will enhance the end-to-end Club Member experience via all the different points of contact: telephone, email, or other remote channels while conveying the memorable customer experience bond required by the luxury environment set by the brand.
Your Key Responsibilities Will Include:
1. Effective registration of all new Club members, driving customer engagement.
2. Serving customers in inbound and outbound contacts by phone and email, identifying, understanding, and addressing their specific needs and expectations.
3. Delivering an outstanding level of service to the customer, by balancing respect for processes and reasoned exceptions adequately.
4. Managing delivery of offline workflows, including manual inserts and standing orders in line with service level agreements.
5. Effectively processing customer orders and invoices following Standard Operating Procedures.
6. Being an expert on products, services, and sustainability commitments.
What Will Make You Successful?
The successful candidate will have:
1. Prior experience in customer service and sales in B2B and/or B2C (customer focus, products, services, contracts, delivery).
2. Experience of working in a fast-paced environment where multi-tasking is key.
3. Competent level on Microsoft Office tools i.e., Excel, Word, PowerPoint.
4. Expertise in customer experience.
5. Ability to learn new skills, workflows, and processes.
6. Strong attention to detail.
7. A can-do attitude.
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