South Tyneside and Sunderland NHS Foundation Trust
Do you want to work in a dynamic office environment? The Radiology Administrative Team provides a range of administrative services to our patients and colleagues within the Directorate of Diagnostic Imaging. We expect enthusiasm, flexibility, respect, and compassion. In return, we offer to develop your knowledge and experience of working in an administrative role in a clinical department within the NHS. This is a demanding but very rewarding post, dealing with patients and staff inside and outside of the Trust. Come and join us.
Please note the Trust is not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application.
Main duties of the job
This is a cross-site post for the Radiology Departments at Sunderland Royal Hospital and South Tyneside District Hospital. You may be expected to work at either hospital site as required.
As a Clerical Officer, you will work closely within a team of administrative staff, including medical secretaries and other support staff, providing a wide range of administrative duties to support the Radiology Department. You will be involved in supporting our reception, appointments processes, and general enquiries, providing excellent and timely administrative services to our patients.
You should have excellent communication skills and be educated to GCSE at grade C/4 or equivalent in English Language and Maths, or an NVQ Level 2 or equivalent in a relevant subject. Effective IT skills are essential as all work is undertaken using a variety of software packages. Previous use of a healthcare information support system would also be advantageous. Previous administrative experience with a focus on customer care is also essential.
The Radiology Department is open seven days per week, 24 hours per day. Administrative staff work across all seven days from 08:00 to 19:30, Monday to Friday, plus weekends and bank holidays. You will be expected to work across these parameters of service provision as part of your normal working week.
Job responsibilities
* Provide a range of administrative services to all areas of Radiology.
* Provide reception services to patients and visitors in the Department.
* Ensure high standards of patient documentation at all times and assist in developing a sensitive and caring environment for patients and carers within Radiology.
* Participate in flexible working arrangements to meet the needs of the Service.
PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.
Person Specification
Special Circumstances
* Ability to work on evenings/weekends/bank holidays.
* Flexible to meet the needs of the Service.
* Ability to work at both Sunderland Royal Hospital and South Tyneside District Hospital as required.
Disposition
* Good customer care skills.
* Confident, friendly, and caring manner.
* Understanding of the need to maintain confidentiality.
Skills and Knowledge
* Able to work on own initiative and as part of a team.
* Good organisational skills including the ability to maintain accurate records.
* Effective and clear written, verbal, and telephone communication skills.
* Ability to cope with demanding workloads and prioritise tasks.
* Maintain a safe working environment for self and others.
* Ability to use own initiative but with proven ability to recognise when there is the need to seek further guidance or refer elsewhere.
* Knowledge of General Data Protection Regulations.
Qualifications
* GCSE Grade C/4 (Maths and English Language) or equivalent, or NVQ 2 or equivalent in a relevant subject e.g. Administration.
Experience
* Administrative experience with a focus on customer care.
* Experience of working under pressure.
* Experience of working within a related area e.g. Health/Social Care setting.
* Experience of working with confidential material.
* Experience of working with healthcare information systems, e.g. Meditech, Soliton.
Employer name
South Tyneside and Sunderland NHS Foundation Trust
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