Field Engineer Level 3 Apprentice - Sheffield
Location: Sheffield
Start date: 8th September 2025
Apply by: 17th February 2025
Salary: £21,840
You're not just looking for a career, you're looking to make a difference.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security.
From day one, you'll have a voice at BT Group. You'll get stuck in to tough challenges, pitch in with ideas, make things happen. You won't be alone: we'll be there with help and support through your learning and development. You'll make great friends, discover new talents, and feel part of something exhilarating.
This is your chance to make a real difference to the world. Grab it.
About this role
Our Support Technicians look after service in the Field - this means working on-site with our diverse range of customers, from small local businesses right up to large FTSE 100 corporate organisations - no two days are the same! You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs.
As a Field Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. Working on customer sites every day means you'll need to be prepared to travel around. You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio. You will make sure customer's services and solutions are set up and optimised. You will also make recommendations on new digital product and service solutions and may even sell them to the customer!
This is an incredible opportunity for someone who is passionate about technology, but that doesn't mean you have to be super technical - we'll give you all the training you need to progress your career within the Field and beyond. Behaviour is more important to us, so if you have a proactive attitude and you love having great conversations, apply today!
About the apprenticeship you'll study for
This apprenticeship will last 18 months, and you'll spend a minimum of 20% of your working hours dedicated to learning and studying. You'll also complete one study day a week. At the end of your hard work, you will gain a level 3 qualification in Information Communication.
Entry Requirements
You'll need to achieve five GCSE's at grades 4-9 (a C or above), including English and Maths. Equivalent qualifications are accepted. Please also note that this is a field role and will require you to travel in your van. As a result, you'll need to hold a full manual driving licence with no more than six points. You're welcome to apply even if you do not hold a licence right now, but you'll need to ensure you have passed your test no later than one month before your start date.
All applicants will need a full UK Right to Work for the duration (18 months) of their scheme or they will not be able to apply.
Location
Sheffield
Salary
£21,840
About BT Group
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
A few points to note:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
How to Apply
It's easy to apply online: you just need to answer a few questions about your current or predicted qualifications and upload a copy of your previous certificates and passport. We look forward to receiving your application!
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