Service Delivery Manager - Supplier management
Permanent
Theale/Home
We are seeking a dynamic Service Delivery Manager to oversee the delivery of services through a multi-disciplinary outsourced contract with one of our longest-standing suppliers. This role operates across various functional disciplines and is based within our Property and Estates (P&E) team.
Key Responsibilities of the Service Delivery Manager include
Attend operational performance meetings to ensure seamless contract management, including on-boarding, payment tracking, service delivery, and ongoing improvement.
Collaborate with internal business owners to support governance, decision-making, and alignment with commercial objectives.
Conduct data analysis and reporting to help the business make informed strategic decisions and identify trends across areas such as Finance, Site Access, General Practice Estates, and Dispute Resolution.
Foster strong relationships with stakeholders, suppliers, and service line owners, focusing on improved ways of working, contract management, and partnership growth.
Ensure that current service levels are maintained and proactively reviewed to meet future requirements, adapting contracts as necessary.
Provide support in resolving disputes, minimizing Opex spend, and achieving corporate objectives.
The successful Service Delivery Manager will have:
Broad experience in estates and property management, including finance, litigation, data, and access management.
Experience negotiating and amending legal documentation.
Strong understanding of landlord and tenant legislation and telecommunications codes.
Excellent communication and negotiation skills.
Proficiency in Microsoft Office, with advanced knowledge of Excel and PowerPoint.
Strong stakeholder management and commercial acumen.
If you're an experienced Service Delivery Manager with a passion for driving performance and building successful partnerships, please send your CV to
Project People is acting as an Employment Agency in relation to this vacancy