This is a full-time on-site role for a Reservations Supervisor at Globetrotters Travel & Tours. The Reservations Supervisor will be responsible for managing day-to-day reservations, ensuring customer satisfaction, providing training to staff, and maintaining effective communication with clients and team members.
Qualifications:
Reservations and Customer Service skills
Communication and Customer Satisfaction skills
Experience in training and mentoring staff
Excellent organizational and problem-solving skills
Ability to work in a fast-paced environment
Previous experience in the travel industry is a plus
Proficiency in a second language is beneficial
1. Ensuring a smooth confirmation of booking from go-ahead stage to the deadline, ensuring that a high standard of service is provided at all times.
2. Handling each group from booking stage to confirmation to Sales/Operation team.
3. Booking hotels within the required budgets.
4. Mentoring team based overseas to deliver with the set deadline.
#J-18808-Ljbffr