Be the first point of contact for Practice Managers with regard to delivery of PCN projects/schemes Support the Clinical Director in delivery of the PCN DES Analyse service specification, performance indicators and data collection requirements to inform design for new PCN services Develop job descriptions, person specifications and selection and recruitment activities for new services (if required) to ensure the correct interpretation of the PCNs requirements have been understood Develop metrics and other arrangements to support the subcontracting of services and subsequent contract management To develop a single PCN wide business plan for the successful delivery of PCN DES obligations, and wider PCN asks Be responsible for the management of operational processes of the PCN and for the development of Standard Operating Procedures for PCN services In conjunction with OWLS Finance and Business Director, manage financial requirements on behalf of the PCN Support recruitment, induction, and training of new PCN staff Co-ordinate HR Management of PCN staff, including managing appraisals and Personal Development Plans Seek and secure analytical resources to support the PCN in developing and implementing appropriate data and information-sharing mechanisms Understand demand, capacity and activity and drive improvements in patient experience of access