About The Role
Reporting to Accommodation Productivity Manager, you will help with end-to-end planning of accommodation availability and cleaning. You will be responsible for understanding room bookings by type and ensuring all room bookings are allocated on time and accurately, adhering to notes and paid for upgrades.
* Ensure rooms are allocated on time and accurately.
* Understand the status of rooms at any given time ensuring all rooms allocated are fit for use.
* Communicate directly with Accommodation & Guest Services Team Members.
* Follow documented standard operating procedures when processing requests for Entertainment/Internal or External Visitors.
We will ask you to put the guest experience at the forefront of the process, ensuring you are maximising opportunities to assist guests in having a great experience, whilst supporting the resort achieve NPS goals.
About You
If you have a warm, friendly manner and love to chat to people, we can teach you the ins and outs of working as part of our team with this administration-based role. Being a great team player is essential and you should also enjoy the buzz of a busy environment.
You should be able to have effective communication, work under pressure and to deadlines, and hold an analytical mind. You should enjoy organisation & methodical planning, adapt when problems arise, and resolve. This role requires close attention to detail.
This role is predominately a desk-based role working on systems using various programmes and reporting to successfully fulfil our guest's accommodation and holiday requirements.
Computer literacy is essential. Mondays, Fridays and Weekend working is necessary. Our resorts are open in the week and during the weekend, so you will need some flexibility to work evenings and weekends. This is a permanent full-time role covering 40 hours per week.
About Butlin's
At Butlin's, we're all about fun, excitement, and adventure. We've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values: Create Smiles, Get Stuck In, and Cares For Each Other.