Job Title: Local IT Support Engineer
Location: Milton Park, Abingdon, Oxfordshire, England OX14 4SE
Employment Type: 12-Month Contract
Role Overview:
We are seeking a skilled Local IT Support Engineer to provide technical support for end-users, IT infrastructure, and security management at our Milton Park, UK site. The role involves troubleshooting IT issues, maintaining IT infrastructure, and ensuring smooth operations within an enterprise environment.
Key Responsibilities:
End-User Desktop Services:
* Provide technical support for hardware and software issues, including troubleshooting and resolving user inquiries.
* Experience in Azure AD.
* Install, configure, and maintain desktops, laptops, peripherals, and user settings.
* Manage user accounts, permissions, and security protocols.
* Deploy and update software to ensure users have the required applications and tools.
* Enable and support multi-factor authentication (MFA) and assist users with mobile device configurations.
* Implement security measures, monitor vulnerabilities, and ensure compliance.
* Establish and maintain backup solutions for user data with recovery options as needed.
* Offer hands-on training and create user documentation for effective desktop navigation.
* Provide remote assistance for troubleshooting and resolving issues.
Local Servers & Security Management:
* Configure and maintain local servers, ensuring optimal performance and uptime.
* Monitor servers using real-time tools and apply regular software and security updates.
* Manage firewalls, user access controls, and other security measures to protect IT infrastructure.
* Implement and execute regular backup schedules and recovery plans for data protection.
Network Support & Maintenance:
* Address network issues, including LAN and wireless connectivity, promptly using Cisco and Palo Alto tools.
* Troubleshoot and repair infrastructure cabling, keeping detailed records of changes and upgrades.
* Work with service providers to resolve last-mile connectivity issues and maintain service levels.
* Utilize DNA-C to identify and resolve network performance issues.
* Support moves, adds, and changes (MAC) within the network environment.
Deliverables:
* Ensure adherence to Service Level Agreements (SLAs) for response and resolution times.
* Provide monthly performance reports on IT support activities.
* Conduct user satisfaction surveys to assess and improve service effectiveness.
Skills & Qualifications:
* Proven experience in IT support, including desktop services, server management, and network maintenance.
* Proficiency in troubleshooting and managing IT infrastructure using Cisco, Palo Alto, and DNA-C tools.
* Strong knowledge of security protocols, firewall configurations, and access control management.
* Excellent communication skills to interact with end users and stakeholders effectively.
* Familiarity with multi-factor authentication (MFA) implementation and support.
* Ability to document IT processes, user feedback, and performance metrics accurately.
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