Ward Clerk (Band 2) - Urgent Care - Countess of Chester Hospital NHS Foundation Trust
Countess of Chester Hospital NHS Foundation Trust – Chester, Cheshire West and Chester
We are looking for a highly motivated individual to provide a comprehensive Reception Service for the Same Day Emergency Care Unit at The Countess of Chester Hospital, as directed by the Unit Manager.
The successful applicant will provide a high standard reception service for patients attending the Same Day Emergency Centre (SDEC) Reception Desk. They will ensure an excellent level of Data Quality is maintained when dealing with patient information and be aware of patient confidentiality at all times within the Department.
We ask all employees to be flexible in their role, to always ensure we are delivering Safe, Kind and Effective care.
Candidates must be flexible to help us achieve a safe, kind and effective service.
Key Responsibilities
* Uphold excellent standards in customer service, dealing with patient queries associated with the service.
* Be responsible for booking patients into outpatient clinics, admitting patients to SDEC whilst ensuring that all demographic information held on the hospital computer system and in the patients’ casenotes are correct.
* Input all attendances and discharges onto the Cerner computer system.
* Respond to all enquiries from telephone/visitors in a positive, tactful and helpful manner, giving advice where necessary.
* Ensure administrative duties are carried out on a daily basis.
* Update the Cerner system to accurately reflect Patient location, in line with trust procedures.
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership.
The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £27.50 (standard) or £55.50 (enhanced), which will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
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