Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Executive Housekeeper for the Fairfield Inn & Suites Denver Southwest - Lakewood in Lakewood, Colorado.
Job Purpose :
To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper / room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
Key Responsibilities:
* Supervises room cleaners in the prompt and efficient housekeeping of guest rooms.
* Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly.
* Supervises the completion of short notice requests for room changes.
* Inspects all check out / stay over rooms after they are made up to ensure they are cleaned to Company standards.
* Keeps record of room checkouts / stay overs, submits records to housekeeping every day.
* Monitors quality of rooms by conducting and documenting inspections of cleaned rooms.
* Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
* Ensures completion by following through on orders.
* Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes.
* Checks VIP rooms.
* Checks early morning make-up rooms.
* Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.
* Checks floor linen closets daily for cleanliness, adequate supplies and linen.
* Assures carts are properly stored and vacuum cleaners are emptied at the end of each day.
* Assists in quarterly inventory of all linen.
* Ensures safety by assuring that all linen chutes are kept locked at all times.
* Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services.
* Take every opportunity to amaze the guests.
* Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied.
* Responsible for assisting with the training and direction of new department associates.
* Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
* Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
* Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation.
Qualifications and Requirements :
High School diploma / Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following :
* Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
* Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.
* Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.
* Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
* Must be able to lift up to 15 lbs on a regular and continuing basis.
* Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.
* Must be able to exert well-paced ability in limited space.
* Must be able to bend, stoop, squat and stretch to fulfill cleaning / inspection tasks.
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
* Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
* Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
* Requires manual dexterity to use and operate all necessary equipment.
Other :
* Being passionate about people and service.
* Strong communication skills are essential when interacting with guests and employees.
* Reading and writing abilities are used often when completing paperwork, logging issues / complaints / requests / information updates, etc.
* Basic math skills are used frequently when handling cash or credit.
* Problem-solving, reasoning, motivating, and training abilities are often used.
* Have the ability to work a flexible schedule including nights, weekends and / or holidays.
Amazing Benefits At A Glance :
* Team Driven and Values Based Culture.
* Medical / Dental / Vision.
* Vacation & Holiday Pay.
* Same-day pay available.
* Employee Assistance Program.
* Reduced Room Rates throughout the portfolio.
* Third Party Perks (Movie Tickets, Attractions, Other).
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