Who are Cardo Group?
Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents.
Our multi-company group provides quality, value for money maintenance, compliance and retrofit services across the south west, south east and midlands. Future plans will see this develop into a national footprint.
We are currently looking for a Receptionist Administrator to join our team in Cardiff.
Overall purpose of the role:
The Receptionist Administrator is responsible for providing a professional and friendly first point of contact for visitors, clients, and staff. This role includes managing the front desk and performing a range of administrative tasks to support the efficient functioning of the office. This role requires excellent organisational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Accountabilities/Responsibilities:
1. Greet visitors, clients, and staff warmly and direct them appropriately.
2. Manage incoming calls, transfer to relevant departments, and take accurate messages.
3. Maintain the reception area, ensuring it is tidy and welcoming.
4. Handle inquiries, both in person and via phone or email, professionally and efficiently.
5. Monitor and manage visitor logs, issue visitor badges, and ensure security protocols are followed.
6. Assist with general administrative tasks, supporting the Group functions as directed by the manager.
7. Handle incoming and outgoing mail, courier services, and deliveries.
8. Maintain and update company contact lists, directories, and databases.
9. Prepare documents, presentations, and reports as required.
10. Schedule and arrange appointments, meetings, and conference calls, including booking meeting rooms and organizing refreshments.
11. Coordinate travel arrangements for staff.
12. Provide excellent customer service to all visitors, clients, and staff, promoting a positive and professional image for Cardo Group.
13. Any other tasks as directed by the manager.
Key Skills & Experience:
1. Proven experience as a receptionist, office administrator, or in a similar customer-facing role.
2. Strong communication skills, both verbal and written.
3. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and office equipment.
4. Friendly, approachable, and professional demeanour.
5. Strong attention to detail and problem-solving skills.
6. Ability to work independently as well as part of a team.
If you are a motivated individual looking to contribute positively to our team, we encourage you to apply for this exciting opportunity as a Receptionist Administrator.
Job Type: Full-time
Benefits:
1. Company pension
2. Free parking
3. On-site gym
4. On-site parking
Schedule:
1. Day shift
2. Monday to Friday
Education:
1. GCSE or equivalent (preferred)
Experience:
1. Customer service: 2 years (required)
2. Administrative experience: 2 years (required)
Licence/Certification:
1. Driving Licence (preferred)
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