Customer Support Administrator
Job Title: Customer Support Administrator - Interim
Rate: £15 per hour
Type: Contract, self-employed
Working Hours: Monday to Friday 9am – 5pm, up to 35 hours per week – office based
Work Pattern: Office based
Location: Bristol, City Centre
About the role
We have a new position open for an interim Customer Support Administrator to join the Hartley Pensions Client Contact team. You will be joining a friendly team of 6 Customer Support Administrators. As a Customer Support Administrator, you will be the first line of communication to our clients, IFAs, and all relevant parties by answering calls and responding to their email queries.
This role would suit someone who has experience working within a helpdesk, operational, administration, customer service, or contact/call centre environment and is looking to develop their career in Pensions, Wealth Management, or financial services in general. We are offering above market hourly rates with numerous opportunities to upskill fast in a demanding yet extremely rewarding environment!
What you'll be doing
Your responsibilities for this role include but are not restricted to:
* Being the first point of contact for resolving client queries by phone or email, offering a professional, empathetic, and outstanding level of service at every interaction with our clients.
* Monitoring the mailbox and passing client queries onto the relevant team or responding where applicable.
* Ensuring post is scanned and passed onto the relevant teams in a timely manner.
* Delivering a personalised service by listening to our customer needs and ensuring the right outcome for the client and Hartley Pensions.
* Working collaboratively with other teams.
* Able to identify and support vulnerable clients.
* Supporting the team's risk and control activities to ensure good client outcomes and risk management culture.
Skills and experience
To be successful you should be able to demonstrate that you are confident in answering the phone, writing emails, and are passionate about delivering excellent customer service. You should be organised to meet tight deadlines, have the ability to multi-task, and be empathic and resilient. Ideally, we are looking for someone who can demonstrate their experience in the following areas:
* Communication skills such as responding to clients' emails and answering phone calls.
* Enjoying working in a fast-paced work environment, with the ability to work to tight deadlines.
* Having a collaborative approach to work, willing and able to work with other team members to complete tasks.
* Organised approach with the ability to prioritise tasks and workload effectively.
* Able to use MS Office (Outlook, Word, Excel).
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!
How to apply
Please email your CV to Recruitment@hartleypensions.com.
Interview process
One stage, 40-60 minutes competency-based and Q&A interview.
About us
Hartley Pensions is a SSIP (Self-Invested Personal Pension) and SSAS (Small Self-Administered Scheme) operator. Hartley Pensions provide white label SIPPs for a number of leading investment and trading platforms. We pride ourselves on establishing and maintaining long-lasting relationships with our business partners and clients by providing them with professional, friendly, and personalised administration. Our products are designed to be flexible, straightforward, and relevant to our clients’ needs.
Hartley Pensions diversity is important to us. Growing, maintaining, and promoting a diverse team is a top priority for us. We actively encourage individuals from all backgrounds, experiences, and perspectives to apply. Join us in creating a workplace where everyone feels valued, respected, and empowered to thrive.
***Please note, we are unable to provide employment sponsorship to candidates.
#J-18808-Ljbffr