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Job Description
Become part of the friendly, welcoming and professional team at One Spa, Scotland's most renowned urban thermal spa experience, with the accolade of Scotland's Best Spa in 2023 and 2024.
Guests are invited to unwind, relax and escape in the modern, luxurious surroundings of our five-star spa. One Spa features a 19m Swimming Pool, warm water rooftop Hydropool and Thermal Suite with an unrivalled selection of salt, water and heat experiences, including a Crystal Steam Room and Dry Salt Room.
Our expert therapists offer calming body and facial treatments that are bespoke to each guest, designed to reenergise and rebalance body and mind.
ONE SPA, part of the five-star Sheraton Grand Hotel and Spa in Edinburgh, has an opportunity for a Senior Spa Therapist. You will offer a wide range of treatments such as massage, facials, hot stone, and other body treatments. You will be required to take on board the holistic ambience projected in the spa and work in accordance with your training and One Spa SOPs.
You will have day-to-day responsibility for equipment, products, cleanliness, and hygiene of the treatment areas and assist with demonstrations/events as required. You will also have daily responsibility for your retail sales, treatments, and upselling. Additionally, you will supervise and ensure the safety of users and equipment, receiving training to ensure that all relevant legislation pertaining to Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored.
Additional responsibilities of a senior spa therapist include, but are not limited to:
* Assisting the treatments manager and head therapist in driving and maintaining brand, room, and treatment standards.
* Carrying out sporadic and daily room checks and providing feedback to the senior team and individuals on any findings.
* Shift Leader duties - ensuring that tasks are delegated fairly to the team for the day and monitored throughout. Liaising with the treatments manager at the beginning and end of each shift.
* Conducting morning briefings.
* Assisting with weekly/monthly retail & professional stock counts to aid in the ordering process and financial audits.
* Checking off orders upon arrival, communicating any discrepancies to the management team, and organizing stock in the stock room.
* Verifying that correct levels of stock are being brought up from the stock room and that par levels are maintained for each item.
* Achieving Monthly Retail Targets.
* Maintaining room standards amongst the therapy team and leading by example.
* Completing all company-issued training in a timely manner and assisting the team as required.
* Reporting any maintenance issues to be logged on GXP.
* Ensuring the therapy floor is kept to a high standard throughout the day.
* Taking ownership of the setup and close down of the therapy floor each day.
* Assisting other departments in the spa where and when necessary.
* Buddying new team members.
* Following all company policies and procedures; ensuring uniform and personal appearance are clean and professional at all times.
* Maintaining confidentiality of proprietary information and protecting company assets.
* Communicating with others using clear and professional language and developing positive working relationships with others in the business.
Benefits:
* A competitive salary plus free meals whilst on duty.
* 28 days holiday each year, including bank holidays, increasing up to a maximum of 33 days (pro rata) after further service.
* Worldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus one) on the night of your induction.
* 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels.
* Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub.
* 50% off Spa Treatments and a £50 gym membership within our One Spa.
* 24/7 employee healthcare plan with access to Mental Healthcare first aiders.
* Refer a friend to work with us and receive a £500 bonus.
* A share of the monthly tips and service charge.
* Opportunities for career progression and to transfer around the world, plus opportunities to get involved in our charitable and community activities.
* Many more benefits; however, most importantly, we'll help you grow and develop as an individual.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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