Trading & Front Office Application Support Analyst
Alexander Mann Solutions (Contingent) London, United Kingdom
Posted: 2 days ago | Job Type: Hybrid Job Contract | Salary: Negotiable
We are AMS, a global total workforce solutions firm enabling organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) acts as an extension of our clients' recruitment team, providing professional interim and temporary resources.
Our investment banking client, present in the UK for over 150 years, is a long-term partner to British business. The Group comprises 10 divisions and employs 9,300 staff across 21 locations. Their mission is to help clients achieve their goals by combining local know-how with global reach, contributing positively and sustainably to the UK economy and society.
On behalf of this organisation, AMS is looking for a Trading & Front Office Application Support Analyst for a 6-month contract based in London, Marylebone on a hybrid basis.
Purpose of the Role:
The Trading & Front Office Application Support Analyst will be part of a global support group responsible for managing the production of risk for the Credit, Rates & Complex trading desks daily. The role involves communication and support with developers, traders, middle office, and desk-aligned support teams, as an Application Support Analyst working from the trading floor.
As a Trading & Front Office Application Support Analyst, you will be responsible for:
* Acting as the first point of contact for trading, providing first-class support to all users of the system in a timely and efficient manner while maintaining excellent relations with trading users to ensure their issues are resolved with regular contact.
* Understanding trading needs and actively working with traders on their issues.
* Liaising with developers to communicate issues raised by the business.
* Improving and maintaining a knowledge base regarding support issues and their resolution.
* Building a working knowledge of the systems and business area to provide high-level support.
* Collaborating with the global team to ensure adequate system support.
* Tracking issues effectively using ITIL-approved methodology (incidents, changes, requests, and problems).
* Preparing environments for releases and ensuring implementation and pre-production tests are conducted.
* Working collaboratively with Dev, BA, Staging, and Quant Research to ensure high platform availability.
* Assisting traders in understanding their Risk, P&L, and revenue drivers.
What we require from the Trading & Front Office Application Support Analyst:
* Experience in Trading Support (Financial Services environment).
* Rates Trading Business Knowledge.
* Understanding of Profit & Loss Calculations (including Optional Greeks - Delta/Gamma/Vega).
* Knowledge of Python (including pandas/numpy/scipy).
* Experience with ServiceNow (ITIL).
* Comfortable with large-scale libraries and interacting with different profiles (quants, IT, etc.).
* Knowledge of Linux/UNIX Systems.
* SQL/Oracle and Excel proficiency.
Next steps:
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply, and we will contact you with an update in due course.
This client will only accept workers operating via an Umbrella or PAYE engagement model.
AMS, a Recruitment Process Outsourcing Company, may, in the delivery of some of its services, be deemed to operate as an Employment Agency or an Employment Business.
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