To assist with the administration and Guest relations to ensure the smooth day to day running of Front of House and Reception. Exceed the expectations of our guests to a five- star standard, inspire and create unique memorable experiences of escape and adventure, so everyone feels special. Main responsibilities: Guests · Prepare a 5
* standard and +1 service standard of all arriving guests.
· Assist with the planning and organisation of small events and functions as required. · Deal with guest enquiries, reservations and requests and follow-up with appropriate telephone/mail/email correspondence. · Ensure that all guests, team and visitors receive an outstanding welcome and first impression of the company. · Ensure that all guests, receive an efficient check-in and check-out to and from the resort. · Ensure all guests receive and efficient departure from the resort with a memorable last impression. · Communicate with the guests during their stay so that they have their expectations exceeded · Deal with any guests' complaints and queries in line with Forbes Standards and report actions appropriately to relevant managers. Team · Ensure all appropriate departments are informed to meet and exceed the guests' requests. · Assist the 1887 team with guests' requests, service of tea/coffee/afternoon tea. Productivity
* Assist with daily general administration, typing and office work.
* Assist with the management of Hart to ensure that it is always up to date and correct.
Health & Safety · Report any concerns, near misses and support the see, it, sort it, fix it and do not walk on by. Environment · Ensure that during your shift you are proactive in reducing energy consumption, assist with the management of waste effectively.
* Friendly Pleasant, kind and easy to talk to.
* Aspirational Have hopes and desires to achieve your goals.
* Honest Have integrity so you can be trusted, straightforward and truthful.
* Challenging Interested in testing your ability, skills, and the way you think.