Are you ready to kick-start your career in a fast-paced and exciting payments business? We’re on the lookout for a friendly and driven Customer Service Advisor to join our team and help us deliver easy, reliable payment solutions that make life simpler for our merchants.
About Us
At Attenda, we’re all about taking the stress out of payments. Our goal is to simplify complicated payment processes so our clients can focus on what they do best – running their businesses. Here’s what we’re great at:
1. Making onboarding easy and stress-free.
2. Combining multiple supplier invoices into one clear contact point.
3. Providing straightforward billing and reconciliation reports.
4. Offering helpful data and keeping an eye on things proactively.
Our solutions are compliant, secure, and built to last, giving our customers peace of mind so they can grow their businesses without worry.
We’re guided by our values:
1. We Believe in the Future: We’re forward-thinkers who love innovation.
2. We Put the Team First: Collaboration is key to how we succeed.
3. We’re Good to Work With: Trust and honesty are at the heart of everything we do.
4. We Care About People: We’re big on well-being, diversity, and making a positive difference.
About the Role
As a Customer Service Advisor, you’ll be the friendly voice our customers turn to when they need help. Here’s what you’ll be doing:
1. Listening to customers and understanding their needs.
2. Sorting out issues quickly and making sure they leave happy.
3. Working with your teammates to improve how we do things.
4. Showing care, trust, and a positive attitude in every interaction.
What We’re Looking For
We’re after someone who’s:
1. Passionate about customer service: You love helping people and making their day better.
2. A great communicator: You’re clear, confident, and empathetic when talking to others.
3. Quick on their feet: You can adapt and solve problems as they come up.
4. A team player: You enjoy working with others and contributing to a positive environment.
What’s in It for You?
At Attenda, we don’t just care about our customers – we care about our team too. Here’s what you’ll get:
1. A supportive and inclusive workplace.
2. Opportunities to grow and develop your career.
3. A focus on well-being, including generous holiday allowance, flexible working hours, and wellness initiatives.
4. The chance to give back through volunteering and community projects.
Join Us!
If you’re ready to be part of a team that values people, teamwork, and making a difference, we’d love to hear from you. Apply today and let’s work together to create amazing experiences for our customers!
Job Types: Full-time, Permanent
Pay: £23,000.00-£24,000.00 per year
Additional pay:
1. Bonus scheme
Benefits:
1. Additional leave
2. Bereavement leave
3. Company events
4. Company pension
5. Cycle to work scheme
6. Enhanced maternity leave
7. Enhanced paternity leave
8. Financial planning services
9. Free flu jabs
10. Health & wellbeing programme
11. Life insurance
12. Referral programme
13. Sick pay
14. Work from home
Schedule:
1. Day shift
2. Monday to Friday
Experience:
1. Customer service: 1 year (preferred)
2. Work: 1 year (required)
Work Location: Hybrid remote in Preston, PR2 5DB
Expected start date: 01/04/2025
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