Commercial Data Analyst
Hybrid - 2 days a week in the office
Our Motor Vehicle Manufacturing client is looking for a Commercial Data Analyst to join them on a full-time basis. This role will be delivering analysis to support retention performance optimisation, producing reports and models to aid informed decision making and enhance customer outcomes.
Responsibilities:
* Analyse inbound & outbound contact centre performance
* Work with marketing & contact centre colleagues to measure performance of retention initiatives.
* Support the creation and maintenance of dashboards and reports that are easily understandable for the team and wider stakeholders.
* Support the commercial and marketing teams to better understand drivers of retention.
* Help review raw data structure to ensure reporting accuracy and data integrity.
Requirements
Capability, Knowledge and Experience:
* Strong problem-solving skills - including evidence of using appropriate analytical techniques and draw conclusions from these to solve a range of business problems and to be able to organise, filter and augment data appropriately
* Highly numerical with experience in logical thinking and communicating complex topics
* Ability to learn new skills quickly and apply them quickly in new situations
* Ability to work under pressure and use judgment to provide appropriate answers within required timescales
* Experience with data manipulation and relevant analytical tools, which could include Excel, SQL, Python, Databricks and Power BI.
Education and Qualifications:
* Preferably, a degree level qualification or equivalent within a relevant commercial or analytical subject area (e.g. maths, science, engineering)
Personal Characteristics:
* Driven individual, with the passion and energy to improve the business
* A curious mindset and a willingness to get stuck into the data to answer business questions
* Demonstrable appetite to broaden knowledge and develop skills
* An extremely well organised and disciplined approach, with the ability to manage and prioritise multiple tasks
* An excellent team player, with a positive attitude, great attention to detail and a creative thinker
To apply for this position please submit your CV.