Grimsby, Lincolnshire DN31 £27,000 per annum Permanent Office based role 12 months Contract to cover maternity Working Monday to Friday Full time 8.45am - 5pm Commutable from Hull, Goole, Beverley, Hornsea, Cleethorpes Hawk 3 Talent Solutions are recruiting for an Experienced Customer Service Administrator to join a growing company based near Grimsby, Lincolnshire. The Role The role of Customer Service Administrator is to deliver exceptional service to specific frozen retail customers. You will be responsible for managing the timely and accurate processing of orders. As the primary daily contact, you will liaise with retailer supply chain contacts and internal business managers. Your role involves interpreting customer intelligence to provide the best possible view of short-term future sales. Additionally, you will support excellent service through proactive problem-solving and by identifying opportunities for improvement. This position is a maternity cover role and is expected to last up to one year. Duties Management of customer orders Primary point of contact for dedicated retail supply chain contacts Build relationship with retailers. Interpret customer intelligence to maintain best possible forecast Forecast 13 week short term forecast on Sofco (Forecasting system) Monthly forecast meeting Review forecast accuracy & sales variance and take actions for improvements. Manage promotional activity planning, confirmations, phasing, conformance & performance to maximise the promotion. Work with retailers to achieve a collaborative forecast Problem solving to find root cause Liaising with factory planner to maximise customer service Skills/Experience Analytical Microsoft advanced SAP knowledge would be an advantage Attention to detail Work on own initiative and collaborate as a team Understanding of supply chains within an FMCG environment Maximise consistent customer service to 98.5% Benefits Free on site parking If you would like to apply for the role of Customer Service Administrator then please email your CV to or call Deb on Closing date is Please note this could change subject to suitable applications. Hawk 3 Talent Solutions are acting as an employment agency on behalf of it’s client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future