Join Our Client as a 1st Line Support Engineer - Fully Remote Opportunity with Great Benefits
You'll be at the forefront of solving technical queries while working in a dynamic, fully remote environment.
Gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact.
Why You'll Love This Role:
* Work Remotely: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team.
* Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you'll be continually enhancing your knowledge and career.
* Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being.
* Generous Leave: You'll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday
* Tech Perks: You'll be provided with all the necessary IT equipment and a company mobile phone, ensuring you're set up for success.
* Financial Security: Their company pension scheme will help you plan for the future.
Job Responsibilities:
* Be the first point of contact for technical queries via phone, email, and their ITSM tool.
* Manage and progress tickets, ensuring clear and consistent communication with clients.
* Work closely with 2nd and 3rd Line teams to deliver timely solutions.
* Visit customer sites as needed for face-to-face support.
* Stay ahead of emerging technologies to deliver the best service.
Requirements:
* A background in Managed Service Providers (MSP) or B2B environments.
* Experience with Office 365, Azure, Windows 11, macOS, and iOS.
* A proactive problem solver who is self-motivated and adaptable.
* Excellent communication skills with a passion for delivering first-class service.
Position Details:
* Full-time, Permanent
* Monday - Friday schedule
* Fully Remote with occasional customer site visits