Kieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome.
The Role
The Junior IT Support Analyst at Kieser plays a crucial role in providing essential technical support for all team members across the Kieser Australia network. The role acts as a level one support desk and triaging operation for more in-depth technical issues. Working with our existing support function and reporting to the Product Owner, this is a South Melbourne based role and supports a remote / hybrid working arrangement. This role would suit a new graduate.
TECHNICAL SUPPORT
* Provide first-level technical support to end-users for M365 applications, Logic / Logic+ and Kieser Konnect and other IT systems.
* Respond to and resolve support tickets in a timely manner, maintaining detailed documentation of issues and resolutions.
TENANCY MANAGEMENT
* Work with our MSP to administer and manage our M365 tenancy, including user account management, security configurations, and application support.
* Ensure compliance with company policies and security protocols within the M365 environment.
IN-HOUSE SOFTWARE SUPPORT
* Offer level 1 support for Logic / Logic+ and Kieser Konnect, including troubleshooting, simple user training, and documenting technical procedures.
* Collaborate with the software development team to address and resolve bugs and implement software enhancements.
SYSTEM MAINTENANCE & MONITORING
* Monitor system performance and proactively identify potential issues to ensure the reliability and availability of IT services.
* Perform routine maintenance and updates to software applications and IT infrastructure.
USER TRAINING & DOCUMENTATION
* Help the training team to develop and conduct training sessions for end-users on M365 applications and Logic / Logic+ and Kieser Konnect to enhance user proficiency and productivity.
* Create and maintain user guides, FAQs, and support documentation to facilitate self-service support.
OTHER
* Work closely with cross-functional teams, including IT, development, and operational staff, to understand and address technology needs.
* Communicate effectively with users to gather feedback and provide updates on issue resolutions and system improvements.
Qualifications & Certifications
* Ability to trouble-shoot and diagnose IT problems with a view to correcting or passing to appropriate teams for resolution.
* Ability to interact with Kieser staff and clients to understand issues and explain resolutions.
* Ability to work collaboratively with cross-functional teams and external IT service providers.
* Superior attention to detail, accuracy and quality of work.
* Effective time management and organisational skills.
* Experience in providing training or user support in a corporate or healthcare setting.
* 1+ years of experience in an IT support role, preferably in a helpdesk or technical support environment.
* Familiarity with ticketing systems and remote support tools.
* Some level of formal IT training.
* Complimentary access to our strength and conditioning facility + concessional fees for family members.
* Comprehensive induction and ongoing professional development.
* Career pathways within Kieser.
* 1 day of Recharge Leave and a half day of Birthday Leave.
* An unbeatable team culture, fun working environment and social events.
* Leadership Program for aspiring leaders.
* 12 weeks paid parental leave for primary careers.
Diversity & Inclusion
We value inclusion and diversity and are committed to creating a safe, confident, and celebratory work environment. We encourage people from all backgrounds to apply.
Only shortlisted candidates will be contacted.
Role Type
Pay Rate
70000 AUD – 75000 AUD (Annum)
Company Overview
Kieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care using science and evidence-based methods to achieve the best outcome.
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