MAIN PURPOSE · To provide effective support services to the partners, fee earners and practice manager, and generally contribute to the continuing success of the firm KEY TASKS · Type work as dictated or requested by any partner or fee earner · Assist in personal organization of fee earners through the operation of a diary management system, including bring forward system, filing of papers, etc. · Assist in communications with clients through meeting and greeting, relaying telephone messages both incoming and outgoing, providing any assistance which is possible, dealing with post. · Ensure the positive representation of the firm in all dealings with clients and others. SKILLS AND KNOWLEDGE · Having the necessary skills to deal with telephone calls and dealing with the firm’s computer database. · Detailed understanding of systems and procedures for specific work area e.g. private client. · Ability and willingness to carry out support work in other areas of the practice, including Reception and Switchboard cover. · Compliance with external regulatory requirements (e.g. Law Society, Law Society, Information Commissioner) and prompt completion of continuous compliance training. · Knowledge of individual client’s requirements and commitment to providing excellent client care at all times.