Internal Sales Assistant Simon Acres Recruitment are seeking an Internal Sales Assistant for a successful independent supplie r of construction products based in the Coventry area. Salary: £26,000 - £28,000 per annum Hours: Monday - Friday, 7:00am - 4:00pm, Alternate Saturdays 7:00am - 11:00am The ideal candidate for our client's Internal Sales Assistant position should be customer focused and conscientious, with excellent communication and teamwork skills. A good knowledge of construction products is also required. Full training will be provided with company benefits, including company pension and employee discount scheme. Daily duties for the Internal Sales Assistant • Politely and efficiently serve customers face to face, and over the phone, ensuring customer satisfaction • Provide customers with advice and guidance on the selection and use of products and support colleagues in your areas of expertise • Maximise sales using linked selling and other appropriate skills • Drive sales forward using appropriate selling techniques e.g. effective quotation follow up, proactive promotional selling, effective telephone marketing • Maximise the use of the information technology available to enhance presentation to customers and company performance (e.g. Cad systems, supplier CD Rom catalogues etc.) • All enquiries and quotations must be priced quickly and efficiently using market and system information to gain orders at maximum margin for the company • Monitor and effectively use customer special terms • Support external representation to ensure that customer accounts are developed to achieve maximum sales, allowing the representative to spend as much time as possible developing new and additional business • Upon instruction, be prepared to undertake site surveys to satisfy customer requirements, ensuring customers acknowledge details of goods prior to placing order (e.g. kitchen and bathroom planning, joinery survey, truss measurement etc.) • Service customer orders from branch stock profile wherever possible and appropriate • Ensure all customer special orders and directs are placed with preferred suppliers (in accordance with Company policy) having negotiated the best possible price and using the correct documentation • Liaise with customer and internal department/supplier to ensure delivery requirements are met. Customers must be informed of any delays or problems • Upon the receipt of customer special orders, ensure prompt delivery/collection. Cancelled or incorrect orders should be returned promptly to supplier • Monitor potential issues with customer credit limits and payments. Liaise with Branch Management/Supervisor as necessary to maximise sales potential and minimise financial risk • Maintain an up to date knowledge of products technology and regulations in order to support or further customer service • Follow the Company procedure in the handling of all monies and selection of payment types • Ensure the preparation of documentation for goods to be returned by customers for credit/refund • Deal with any customer complaints quickly and properly, seeking guidance from your Supervisor/Branch Manager where needed or appropriate • Advise of apparent stock shortages in order to achieve good stock management Requirements; • Experience in customer-facing sales role • Good knowledge of construction products • Driving licence (desirable) • Acknowledged customer service training • Experience in a telephone sales environment • Technical ability to take off quantities from plans Simon Acres Recruitment are acting as the employment agency for this position.