Konnect Recruit is looking for a Customer Care Co-ordinator for a regional house builder, working out of Poole, Dorset.
Responsibilities:
1. Responsible for being the first point of contact for purchasers, customers, and the team.
2. Dealing with issues such as coordinating remedial works with purchasers and nominated trades.
3. Liaising with customers following legal completion and throughout the two-year warranty period.
4. Liaising with purchasers, contractors, maintenance team, suppliers, and NHBC to ensure that remedial issues are resolved in a timely and efficient manner within the approved timescales and relevant KPIs.
5. Managing and maintaining the customer CRM system.
6. Maintaining cost control and following in-house procedures to process expenses, purchase ordering, and payment requests.
7. Ensuring escalation of complaints and queries are processed.
8. Completing other ad hoc administration duties as required.
The Ideal Candidate Must Have:
1. Great organisational skills.
2. Experience in a similar role providing customers with an efficient, accurate, and high-level quality service and knowledge of the house building process.
3. Flexibility in approach to daily tasks.
If you are interested in this role, please apply or call Ollie on (phone number removed).
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