What’s the role? At Watford Community Housing, we provide vital services that help people to live better lives. As part of our Asset and Sustainability Team, you will use your technical skills to help us deliver high-quality housing services and provide technical advice and support to the organisation to ensure good customer service is provided. The right candidate will need the ability to produce detailed analysis of Asset and Compliance data to help facilitate decision making on capital and revenue investment programmes, ensuring that data integrity is maintained to a very high standard and that quality assurance processes are followed. You will also need to have experience in delivering compliance related work streams, taking a strategic approach to accurately collect, report and record information into the asset database. You’ll work effectively and proactively with colleagues to deliver a robust service. What are we looking for? You will be customer-focused, with the ability to interact empathetically with a wide variety of people. The right candidate will have an excellent grasp of the current building regulations and relevant legislation with an understanding of how to manage systems to ensure compliance is followed. You will have a background in similar roles previously, and knowledge of the housing or construction sectors would be a distinct advantage. Essential: Excellent Intermediate / Advanced IT literacy skills (Microsoft Word, Excel, PowerPoint) with the ability to create, update and formulate complex spreadsheets to deliver information in appropriate formats. Good communications skills An understanding of Asset Management systems Ability to prioritise, organise and manage a diverse and complex workload. Good team working skills. Ability to work under pressure and to challenging targets Experience of dealing with large amounts of data effectively. Demonstrable experience of data analysis and onward reporting. High level attention to detail and accuracy. Demonstrable experience of good interpersonal and relationship building skills, to ensure effective project management. Excellent customer service skills Desirable: Ability to develop and maintain knowledge and competence in a range of other specified maintenance tasks. Knowledge of housing and property related matters would be preferred i.e., Certification for compliance on gas, types of tenancies. Experience of using GIS Applications Ability to develop and maintain high personal standards of customer care, behaving at all times in a courteous, polite and considerate way. Ability to work effectively and professionally in challenging situation and seek support where appropriate. What can we offer you? We know that people are our most valuable assets, so we offer a range of benefits including 28 days’ annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme. About us We are a housing association with homes across South-West Hertfordshire. We aim to make a real difference by delivering better homes and supporting our communities, because we know that good homes give people the chance to lead more fulfilling lives. We own and manage more than 6,800 homes and associated assets in South-West Hertfordshire. Our business is evolving rapidly as we find new ways to deliver great homes, improved services and much-needed new homes. We also have a one-star accreditation from Best Companies, putting us in the top 25 housing associations to work for. How we work We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. This role will require a minimum of 3 days office working. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role. How to apply If this sounds like your next role, click ‘ apply now ’, tell us why you've got what it takes and send us a copy of your current CV. The closing date is 24 December 2024, (but please note we reserve the right to close the vacancy early if we receive a large response ). Interviews will take place in the week commencing 06 January 2024.