Main area Administration Grade Band 3 Contract 12 months (Fixed Term Contract) Hours Full time - 37.5 hours per week (hours between 8am to 8pm) Job ref 350-CC6938745
Site LCVS Building L2 2HA Town Liverpool Salary £24,071 - £25,674 per annum pro rata Salary period Yearly Closing 03/02/2025 23:59 Interview date 12/02/2025
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us.
Job overview
As a result of the post-holder being effective in their role, The Trust would expect to see the following outcomes for the Trust, service users and the wider community:
1. Mersey Care NHS Foundation Trust as a leading provider of community services, mental health care, physical health, addiction services and learning disability care.
2. Service users receiving a high quality service and one which is free from stigma, discrimination and harm.
3. Staff engaged with the delivery, innovation and continuous improvement of services to benefit service users.
4. Visible and responsive leadership, setting the standard for others and role-modelled throughout the division for all managers.
5. The Trust values of Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support will be embedded across the division for all staff and evident to service users.
Main duties of the job
Provide an administrative, secretarial and clerical service to support the Team members, ensuring that letters, memos, reports are accurately produced within agreed timescales, data is input to required standards, and an effective filing and retrieval system is maintained. Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required, including reception/switchboard duties dealing with enquiries from clients and the public. Responsibility for the processing of incoming and outgoing mail, including prioritising, sorting and action as necessary. Responsibility for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records. Responsibility for the maintenance of client database including the collection of statistics. Arranging, when required, meetings and taking minutes, ensuring accurate transcription and distribution. Responsibility for petty cash being an authorised signatory for same. To support the completion of Staff Variation Lists and payroll documentation, including medical certificates, as directed by the Team Manager, ensuring documentation is accurate and completed within designated timescales and forwarded to the Payroll Department. Contribute to the ordering of stationery supplies and associated procedures.
Working for our organisation
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.
Detailed job description and main responsibilities
Generic Responsibilities for all staff:
1. Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of community services, mental health care, addiction services and learning disability care.
2. Role model the values of the Trust – Continuous Improvement, Accountability, Respectfulness, Enthusiasm and Support in all activities and interactions with employees, service users and other stakeholders.
3. Challenge the stigma associated with mental health and learning difficulties.
4. Comply with the Duty of Candour.
5. Work across professional and organisational boundaries to improve services for all.
6. Maintain their specific knowledge base and develop new skills.
7. Value the contribution of the patient/service user voice.
8. Operate within any organisational codes of practice or those from a relevant professional body.
9. Respect equality and diversity across all areas of working practice and communications with staff, service users and other stakeholders.
10. Take responsibility for the accurate and timely collection and recording of data.
11. Comply with all health and safety legislation and local policies and procedures.
12. Adhere to all organisational policies.
13. Have knowledge and understanding of technology in the workplace.
14. Comply with the NHS Constitution.
15. Attend a one day Just and Learning & Civility and Respect training workshop.
16. Be an ambassador for Just & Learning and Civility & Respect following the training.
17. Support their team/services to create a positive environment for Just and Learning Culture.
Person specification
Qualifications
* Typing/WP RSAIII or equivalent or demonstrable experience
* GCSE Grade A-C English or equivalent
* ECDL
* NVQ3 Business Administration
Knowledge/experience
* Experience of working in an office environment
* Arranging meetings and taking minutes
* Extensive knowledge of office procedures
* Knowledge of Microsoft Office
* Audio Typing experience
* Experience of working within the NHS or related healthcare experience
* Experience of dealing with members of the public
* Awareness of Recovery Model
* Awareness of children/vulnerable adults guidelines
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
Skills
* Good verbal and written communication skills.
* Good interpersonal and organisational skills
* Ability to work as member of a team
* Ability to develop, operate and maintain filing systems both manual and electronic
* Ability to develop effective interpersonal relationships with colleagues in the health care setting
* Ability to communicate effectively in a variety of settings
* Able to deal with sensitive issues with tact and diplomacy
* Able to present factual information and refer questions to others where appropriate
* Ability to prioritise own workload and work to defined timescales
* Ability to work on own initiative
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